Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group (GIG) is seeking a Product Development Specialist to join their corporate product development team. GIG provides highly specialized insurance programs for non-profit and other service organizations, including emergency service organizations, municipalities, water districts, schools, and religious organizations.

The Product Development Specialist collaborates with Actuarial, Underwriting, Claims, IT, Marketing and Sales to develop innovative products, ensuring best in class coverage for our programs. This very specialized role is responsible for developing language to support new coverages and associated rules to guide those coverages, providing product maintenance to ensure compliance in all states by tracking legislative updates, overseeing the filing process to gain approval of our products, and communicating coverage changes throughout the organization.  

What We’re Looking For

• Minimum of five (5) years work experience in insurance product development and forms drafting capacity at a property and casualty insurance company, insurance brokerage firm, insurance agency, or consulting state filings department.
• Bachelor’s degree required.
• Advanced insurance training completed, CPCU preferred.
• Must have advanced knowledge of, and experience with, commercial property and casualty insurance products and a good working knowledge of ISO products, forms, endorsements, manuals, and rules for all property and casualty commercial lines of business.
• Experience with independently drafting complex proprietary coverage forms, endorsements, policy declarations, rules, and underwriting guidelines.
• Experience with responding to insurance department filing questions preferred.
• Extensive knowledge of insurance department rules and regulations governing coverage forms, endorsements, rates, rules, and policy declarations.
• Extensive experience using Adobe, PowerPoint, Word and Excel software.
• Maintains a high level of confidentiality and professional demeanor and approach in the performance of duties.
• Must possess initiative to work independently without frequent supervisory involvement.
• Equipped with good communication skills to effectively coordinate and communicate with various levels of GIG associates and insurance company partners.
• Strong verbal and grammatical ability required to draft and explain coverage forms, endorsements, rules, policy declarations, and underwriting guidelines.
• Ability to quickly understand new insurance products and product changes.
• Detail oriented, must possess ability to pay close attention to detail and proofread documents.
• Possess high organizational skills and have the ability to set and adjust priorities.
• Ability to function as a team player and work closely with Corporate Product Development Manager, GUS Program Managers, Program Operations Services, Actuarial, Customer Applications, Business Systems, and carrier underwriting, product development, and state filings departments.
• Ability to make decisions within scope of authority.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 11

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

 Glatfelter Insurance Group is seeking a Managing Director of Distribution.  In this role our new associate will be assuming management and leadership responsibilities for Glatfelter Public Entities, Glatfelter Ministry Care and Glatfelter Healthcare Programs within Glatfelter Insurance Group (GIG) Programs.  These responsibilities include management oversight of the three programs’ budgets, including profit and loss to plan; management of day-to-day operations; planning and implementation of sales strategy, marketing objectives, policies and programs; and the promotion of associate development.   

Key Responsibilities

• Develops and establishes action plans for achieving long range goals and objectives of the three programs in accordance with business mission and corporate philosophy
• Analyzes costs, activities, operations, and forecasts data to determine programs’ progress toward stated goals.  Directs sales and marketing activities, which includes an analysis of competitive products and services, selling techniques, sales goals, and distribution methods.
• Recommends product and services modifications or improvements based on findings of marketing research, technical service work or sales personnel and competitive feedback. 
• Works to develop three business plans to expand the delivery of each programs’ products and services to a broader market base.  Continually evaluates effectiveness of business plan objectives and strategies moving forward.
• Responsible for the direction, assignment, training, performance, and evaluation of direct reports.  Has an active role in final hiring decision of all sales executive positions. 
• Oversees all three program’s advertising and sales promotion activities.

 What We’re Looking For

• A minimum of ten (10) years’ experience in insurance sales and marketing with management, budgetary and planning responsibilities
• Bachelor's Degree, preferably in Business or Marketing, or equivalent industry experience
• Must have, or attain within 6 months, and maintain a valid Property & Casualty and Life & Health licenses in Pennsylvania and/or other assigned states
• Strong interpersonal skills and high level of empathy with the ability to effectively persuade various personality types.
• Strong presentation skills with the ability to communicate with small to very large groups and utilize multiple forms of media
• Strong numerical/analytical ability for budgetary and administrative problem solving
• Willingness to travel 45% of the time, including overnight and weekends

 Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

The Glatfelter Agency (TGA), a division of Glatfelter Insurance Group, is seeking an experienced Commercial Lines Account Manager to join our growing team. This individual will be assigned a book of business to maintain and service.

Key Responsibilities

• Manage and service an existing book of business with professionalism.
• Ability to convey complex insurance information in a clear and understandable manner.
• Serve as primary point of contact for Commercial client inquiries and requests.
• Collaborate with Account Executive, where appropriate, on account activity.
• Coordinate renewal quotes with incumbent carrier and alternative carriers if marketing, reconciling quotes to requested specifications.
• Utilize carrier websites to quote, rate, bind, and various other functions.
• Compiling materials for client renewal presentations, including preparation of the agency proposal document.
• Maintain accurate records and documentation within agency management system (Epic).
• Review all carrier issued documents for accuracy.
• Issue Certificates of Insurance & Prepare Auto ID Cards.
• Process mid-year client change requests.
• Ensure compliance with company procedures and workflows. 

What We’re Looking For

• Commercial Lines retail insurance agency experience required.
• Licensed Pennsylvania Property/Casualty Agent.
• Strong Microsoft Word Skills.
• CISR Designation preferred. 
• Applied Epic experience preferred.
• Must be able to communicate effectively both orally and in writing with internal and external customers including but not limited to underwriters, clients, marketing representative, and service team members.
• Must be capable of working independently under team concept with general supervision. 
• Should possess the ability to plan & prioritize, be detail oriented and able to handle multiple tasks.
• Must possess problem solving capabilities.
• Must possess strong customer service skills.
• Should have the ability to adapt to changing and improving technologies, and able to function within various on-line company rating sites.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  

Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 7

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an actuarial professional with industry expertise to lead reserving and rate filings for Glatfelter business.  The Senior Actuarial Analyst will be responsible for working with actuarial, product development, and claims leadership in support of a broad array of reserving, rate filings, and analytics functions. This includes quarterly reserve monitoring, loss ratio budgeting, rate filings, actuarial process efficiency, and management reporting.  The candidate will partner with other actuaries in implementing best practice analytical techniques and assessing the impact of loss trends and claims emergence, and partner with claims management in assessing the impact of changes in claim operations on loss reserves.  This is a hybrid role.  Our home office can be York or Berwyn, PA.

Key Responsibilities

• Lead quarterly reserving process and be able to explain reserve development to underwriters and upper management.
• Work with finance to provide by program and by line of business loss ratios for the budgeting process and the 3-year strategic direction process.
• Modernize components of the reserve monitoring processes through use common programming languages, while maintaining end-user friendly tools.
• Work with Product Development to ensure adequate rate levels are achieved in filings.
• Conduct training sessions on actuarial topics, loss trends, industry issues, and updates to loss development factors for management and stakeholders.
• Work with leadership to create claims diagnostics, large loss monitoring, and actual vs. expected reporting on a quarterly basis.

What We’re Looking For

• B.S. in Actuarial Science, Mathematics, Statistics, Economics, or related field.
• Associate or Fellow of the Casualty Actuarial Society (CAS) required.
• 5 or more years of experience in commercial lines insurance
• Knowledge of a range of Property, Casualty, and PL lines preferred
• Proficiency in SQL, R, Python, or other programming languages as well as Microsoft suite of tools (Power BI, Excel, etc.)
• Strong analytical and problem-solving skills
• Works well both independently and as part of a team
• Strong business and collaboration skills, and responsive to service needs and operational demands
• Effective time management skills
• Excellent communication, presentation, and interpersonal skills.
• Customer focus

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 11

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Sales Executive in our newest division Glatfelter Brokerage Services (GBS).  In this role our associate will develop and promote the sale and use of all GBS products and services through independent agents. 

Key Responsibilities

• Perform activities that lead to the production and development of new business.
• Development of sales including: geographic penetration, premium and new business growth, and profitability.
• Develop, implement, and promote marketing and communications strategy to drive business growth.
• Promote and maintain goodwill between GBS and other GIG divisions as well as key distributors as assigned.
• Assist with all identified training needs of production sources and other external sources as appropriate, as well as, internal colleagues working on GBS initiatives.
• Independently obtain leads through possible sourcing opportunities, cold calling and work closely with brokers and partners to identify and sell new business opportunities.
• Maintain relationships with brokers by providing support, information, and guidance to retain their business and write new business.
• Support team in the development, execution and maintenance of specific business plans, inclusive of both current products as well as new products.

What We’re Looking For

• Graduation from college with a Bachelor’s Degree or equivalent industry experience.
• Must have or attain within three (3) months Property & Casualty licenses for appropriate states.
• Advanced insurance training completed; CPCU or CIC preferred. 
• Minimum of five (5) years commercial property and casualty sales, marketing, or underwriting experience. 
• Strong presentation skills required to perform sales presentations.
• Strong interpersonal skills with the ability to effectively communicate with and persuade various personality types, both internally and externally.
• Ability to assess and devise property casualty insurance program structures and terms.
• Ability to independently devise program applications, underwriting guidelines, and program training materials.
• Ability to work to create and implement marketing and communication strategies.
• Strong organizational skills are required to effectively prioritize work and consistently meet objectives.
• Superior verbal and grammatical ability required to effectively communicate and achieve marketing objectives.
• Ability to assist in the establishment, development, and achievement of organizational goals through the process of effective sales and time management.
• Ability to cope with stressful situations.
• Willingness to travel, including overnight and weekend travel.
• Should possess strong ego drive and demonstrate empathy toward the concerns of agents and brokers.
• Must be able to work effectively both as a team player and independently with minimal supervision.
• Proficient in use of Microsoft Office including Word and Excel

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Claims Management is seeking a full time, in-house Sr. Auto Injury Claim Adjuster to join our York, PA team.  This position involves the direct handling of commercial auto injury claims for customers with claims arising from our national insurance programs, including public entities; emergency service organizations; religious organizations; and hospice/home health organizations. This position will require the investigation, evaluation and resolution of large exposure non-litigated and litigated bodily injury liability and/or UM/UIM claims.

The ideal candidate will be able to interpret and apply pertinent insurance policy language, effectively communicate coverage, proactively conduct timely and thorough claim investigations, develop claim handling and resolution strategies, leverage litigation claims with exposure recognition and expense management, liability and benefits determinations, and provide exceptional customer service. Some travel required.        

What We’re Looking For

• 5+ years auto litigation claims experience or equivalent litigation practice preferred.
• Bachelor’s degree or equivalent transferrable industry experience required.
• Must hold current state adjusting licenses or pass licensing exams within an aggressive period of time.
• AIC designation and litigation management experience preferred.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. 

Job Grade: 9

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Web Developer.  In this role you will collaborate with team members to build, update, and maintain both static and interactive corporate websites, micro-sites, landing pages and web applications. Assist the Digital Marketing Manager in managing HubSpot eblasts and forms – responsible for the creation, support, and trouble-shooting of any digital communications. Assist the digital/data team with collecting, analyzing, and summarizing data and trends to understand and improve user behavior and experience.

Key Responsibilities

• Work with the digital team on development of all web projects.
• Build, update, and maintain overall functionality for corporate websites, micro-sites, blogs, landing pages and online portals; optimize design using latest UX best practices and meeting WCAG accessibility standards
• Create site layout/user interface by using standard HTML/CSS practices
• Research and develop UX strategies for all web and digital communications
• Perform SEO optimization, keyword strategy and support adword/ppc efforts
• Conduct routine reviews, audits and testing of websites and digital channels
• Integration with digital marketing programs
• Meeting with stakeholders to discuss website design and function
• Work with the IT Security team to fix any known website vulnerabilities
• Create eblast templates, forms, and any other digital communications in HubSpot and provide technical support to the content team on any digital communications.
• Support the digital/data team in studying user behavior and user experience (UX) and making recommendations to the marketing team on how to modify/improve UX across all programs.
• Monitor the performance of all websites and landing pages
• Assist the digital/data team with pulling marketing analytics from various sources
• Work with the digital/data team to prepare and produce analytics reports on a monthly/as needed basis
• Assist the digital/data team with establishing and monitoring KPIs and Benchmarks, as well as user behavior and experience reports, modifications, workflows, forms, and recommendations

What We’re Looking For

• Bachelors’ degree or equivalent experience and 5+ years’ work experience with web development and UX (user experience) design.
• Strong knowledge and practical experience with front-end technologies including CSS3, JavaScript, HTML5, Bootstrap, and jQuery or React
• Familiarity with website build tools such as static site generators (Astro, Hugo, etc.), front-end libraries (React, Vue, etc.), traditional or headless Content Management Systems (DNN, Strapi), as well as marketing/analytics platforms such as HubSpot and Google Analytics.
• Experience with version control tools and practices, specifically Git.
• Must have adequate knowledge of relational database systems and languages, such as Microsoft SQL Server.
• Exceptional written, oral, and interpersonal communication skills.
• Organized, reliable self-starter with strong creative-thinking, analytical, problem-solving, decision-making, and interpersonal skills.
• Ability to troubleshoot, identify patterns and generate new approaches to user experience and analytics reporting.
• Solid understanding of analytics and industry-standard analytics platforms.
• Ability to handle multiple priorities and thrive in a fast-paced corporate environment.
• Must be detail-oriented, self-motivated, willing, and able to meet deadlines.
• Must have the ability to be proactive, take initiative, and be accountable for all projects and responsibilities – with minimal supervision. 
• Team-oriented and skilled in working within a collaborative environment. Able to work on projects as part of a team, exchanging ideas and contributing skills that complement those of the other team members.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 9

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an Associate Compliance & Licensing Specialist.  This role will complete licensing tasks for sub-producer network, Glatfelter associates and entities such as tracking licenses, appointments and continuing education. Communicate with Departments of Insurance to resolve questions or issues related to associate or entity licensing needs or concerns.

Key Responsibilities

• Complete licensing tasks for sub-producer network, GIG associates and entities.
• Maintain GIG sub-producer database(s) and licensing files as assigned.
• Track licenses, appointments and continuing education.
• Develop an understanding of state license processing related Departments of Insurance.
• Communicate with Departments of Insurance to resolve questions or issues related to associate or entity licensing needs or concerns.
• Track, update and maintain associate continuing education through various vendor software.
• Generate and review quarterly reports to determine pending license renewals of GIG associates and entities.
• Complete and submit specialty entity license renewal applications and coordinate submissions with carrier(s) as needed.
• Responsible for on-boarding of sub-producers within assigned territory.  Reviewing and processing acquisition documents.
• Update and maintain broker network database and related licensing applications as needed and ensure data integrity and consistency between systems. 
• Process assigned associate licensing by informing associate of processes and needs, assisting with completion of proper forms, providing instruction on fingerprinting process, gathering supporting documents and forwarding to appropriate Depts. Of Insurance.
• Facilitate and track Adjuster licensing and register adjusters for tests.
• Develop an understanding of how changes in state laws and regulations impact licensed associates, entities and sub-producer licensee needs.

What We’re Looking For

• High school diploma or equivalent.
• Must have SILA Associate designation in place within an approved timeframe
• A minimum of two years (2) working in an office environment required.
• Experience in the insurance industry would be a plus.
• Experience with NIPR or broker onboarding & database systems a plus
• CISR, ARC< AINS earned Insurance Designation a plus

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. 

Job Grade: 6

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Chief Information Security Officer (CISO). This leadership role will develop, implement and monitor a strategic, comprehensive enterprise information security and IT risk management program.  This role will ensure the integrity, confidentiality and availability of information owned, controlled or processed by the organization.  Manage the enterprise's security organization, consisting of direct reports and indirect reports, including hiring, training, staff development, performance management and annual performance review. Develop, maintain and publish up-to-date security policies, standards and guidelines, and oversee training and dissemination of security policies and practices.  This position will be required to be in our York office 4 days a week, as it is a hybrid role.

What We’re Looking For

• Bachelor’s degree in computer science, Information Systems, or other related field.  Or equivalent work experience.
• Minimum of (8) eight years of experience in a combination of risk management, information security and IT jobs — at least four must be in a Leadership role. Employment history must demonstrate increasing levels of responsibility.
• Excellent verbal communication skills, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and nontechnical audiences.
• Poise and ability to act calmly and competently in high-pressure, high-stress situations.
• Must be a critical thinker with strong problem-solving skills.
• Excellent analytical skills, able to manage multiple projects under strict timelines, work well in a demanding dynamic environment and meet overall objectives.
• Project management skills; financial/budget management, scheduling and resource management.
• Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals.
• Experience with contract and vendor negotiations.
• High level of personal integrity, and the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity.
• High degree of initiative, dependability and ability to work with little supervision.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. 

Job Grade: 13

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an actuarial professional with industry expertise to assist with pricing Glatfelter business.  The Actuarial Analyst will be responsible for working with actuarial, underwriting, and claims leadership in support of a broad array of ratemaking, reserving, and analytics functions. This includes portfolio profitability analyses, large account pricing, loss ratio budgeting, rate monitoring, quarterly reserving, new Program evaluation, claims analytics, actuarial process efficiency, and management reporting.  The candidate will partner with other actuaries in implementing best practice analytical techniques and assessing the impact of loss trends and claims emergence, and partner with underwriters in assessing the impact of changes in appetite and portfolio mix.  This is a hybrid role.  Our home base office can be York or Berwyn, PA.

Key Responsibilities

• Work closely with underwriting to develop pricing targets that align with underwriting strategies and identify pockets of opportunity for profitable growth as well as profitability-challenged areas.
• Monitor loss/exposure trends & relevant industry/regulatory changes and effectively communicate to underwriters and actuarial management.
• Complete new business Program pricing as needed.  Complete regular profitability studies on each Program.
• Support quarterly reserving process and be able to explain reserve development to underwriters and stakeholders.
• Work with finance to provide by program and by line of business loss ratios for the budgeting process and the 3-year strategic direction process.
• Modernize components of the ratemaking, monitoring, and reserving processes through use common programming languages, while maintaining end-user friendly tools.
• Work with the Operations and Product Development to ensure adequate rate levels are achieved in filings.
• Ensure that all account pricing requests are managed and completed in a timely and professional manner, monitoring adherence to appropriate procedures and methodologies.  Work with underwriting to price large accounts as needed.
• Conduct training sessions on actuarial topics, account pricing methodologies, loss trends, industry issues impacting account pricing, and updates to pricing models for underwriters and stakeholders.
• Work with leadership to create claims diagnostics, tools to identify trends, and dashboards.
• Analyze the profitability by line of the business and in total.

What We’re Looking For

• B.S. in Actuarial Science, Mathematics, Statistics, Economics, or related field.
• Minimum 4 CAS exams
• 3 or more years of experience in commercial lines insurance
• Knowledge of a range of Property, Casualty, and PL lines preferred
• Proficiency in SQL, SAS, Python, R, or other programming languages as well as Microsoft suite of tools (Power BI, Excel, etc.)
• Strong analytical and problem-solving skills
• Works well both independently and as part of a team
• Strong business and collaboration skills, and responsive to service needs and operational demands
• Effective time management skills
• Excellent communication, presentation, and interpersonal skills.
• Customer focus

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 10

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an Auto Claims Representative.  This role will investigate, evaluate and negotiate claims to conclusion.  Handles first party claims from first report to conclusion according to procedures established for the line of business unit and the department.  Is responsible for processing and expediting claims for our insureds in a manner that reflects our corporate philosophy of providing the finest service possible.

What We’re Looking For

• College preferable, but not necessary.  A liberal range of experience and knowledge equivalent to college education is appropriate.
• 4 years’ experience in insurance or business related field.
• Ability to read and interpret insurance policies and make appropriate decisions grounded in those interpretations.  Ability will be characterized by aptitude for proficiency.
• Must have or obtain appropriate adjuster licenses within a period of time specified by Management.
• Possess analytical ability and the ability to work independently to make appropriate claim handling decisions within established authority level.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. 

Job Grade: 7

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an experienced and results driven Account Executive professional for our commercial lines P&C business in The Glatfelter Agency, a division of Glatfelter Insurance Group.  The role is responsible for producing new accounts and servicing existing accounts.  It will also maintain direct customer service for the agency at a level that exceeds client expectations.

What We’re Looking For

• Two (2) years sales experience preferred.
• College degree, preferable in a business field or five (5) years experience in an insurance field.
• Must possess Pennsylvania P&C license or obtain within three (3) months.
• Strong verbal and written skills, with an analytical mindset.
• Ability to plan, schedule and complete tasks and projects.
• Self-motivated with a strong discipline to consistently manage short term responsibilities to achieve long-term goals.

Key Responsibilities

• Must be able to work effectively both as a team player and independently with minimal supervision.
• Produces and develops new business.
• Initiates prospective customer contacts.
• In the course of business development and service, interacts with and obtains support from other departments including but not limited to Underwriting, Claims, and Risk Management.
• Maintains current knowledge of industry trends, insurance products, techniques, and sales aids.
• Collects premiums.
• Completes agency education program as prescribed by management. 
• Supervises and oversees coverage for clients according to agency plan; minimizes E&O problems, while maximizing the superiority of plan design.
• Works to build a network of contacts in the local community to help create future business opportunities.
• Participate in various community activities and networking opportunities.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 10 

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an Underwriting Assistant Supervisor in our Public Entity Division.  In this role your responsibility will be for the quality and quantity of work performed by the Underwriting Assistants. Provides guidance, training and support to Underwriting Assistants on the team. Supports the achievement of the department goals related to underwriting results, customer service and agent relations.

Key Responsibilities

• Evaluates the performance of the Underwriting Assistants on an annual basis and conducts the performance review and Audits.
• Organizes work flow and procedures, monitors activity and conducts meetings for staff.
• Responsible for performance evaluations and salary adjustments relative to all associates within area of responsibility.
• Organizes projects and delegates responsibilities to appropriate individuals.
• Performs individual as well as group training sessions concerning areas of responsibility.
• Processes and issues all automated transactions in assigned territory, including Portfolio, General Liability, Commercial Automobile, Management Liability, Inland Marine, Systems Breakdown, Crime, Property and Excess.  This pertains to quotes, new business, endorsements, renewals, and rewrites.
• Assists with large account quoting/issuance.
• Acts as a mentor to Underwriting Assistants and trainees as needed, including serving as point person for UA questions other than systems problems addressed by Underwriting Operations.
• Prices renewal business and identifies valid reasons for schedule rating modifications in the file.
• Processes endorsement and change requests received from agent within written authority.  
• Controls expiration lists for assigned territory.  Assists in the updating and analysis of exposure information for renewal processing.
• Maintains all Onbase new customer files and renewal files with appropriate documentation in file.
• Maintains diary system according to guidelines.
• Maintains weekly reports measuring timeliness of agency processed transactions including issues, endorsements, renewals. 

What We’re Looking For

• Graduation from high school with appropriate course work in English and math leading to proficiency in verbal and written communications skills.
• Minimum four (4) years property-casualty experience preferred or equivalent industry experience
• Supervisory experience is desirable.
• Proficient in Microsoft Office products.
• Proven exceptional performance as an underwriting assistant.
• Ability to process on various software systems a heavy volume of detailed work requiring considerable concentration.
• Interpersonal skills are required to communicate and influence a wide variety of personalities in-house and outside the company including underwriting assistants, agents, Regional Directors, in-house associates and others. Interaction can be on a one to one basis or a group format.
• Mathematical ability required to double check rating of accounts when necessary.
• Analytical ability is required to exercise underwriting authority and make decisions.
• Organizational skills and ability to set priorities and manage multiple tasks and required to maintain consistent quality and quantity of work. 
• Ability to function smoothly and work under pressure in a fast paced changing environment.
• Accountability for actions taken on files within assigned territory.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. 

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.   Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. 

Job Grade: 7

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more.

About the Position

Glatfelter Insurance Group is seeking an Underwriter to join our Glatfelter Public Entity team.  Our new associate will be responsible for underwriting and managing a book of business within an assigned territory.  Working within a specific underwriting authority, the Underwriter independently qualifies and prices new and renewal business consistent with program underwriting guidelines and pricing directives.  The Underwriter is also responsible for servicing accounts in accordance with service standards.  

What We’re Looking For

• Must have a minimum of 2 years of experience as a Property & Casualty Underwriter, or 3 to 5 years of industry experience as an underwriting assistant, CSR or agent/ agency management.
• B.A. degree in insurance, business or related field preferred and/or professional insurance coursework
• Must attain or be working toward AU, CPCU, ARM designation or comparable higher insurance education
• Must have or attain within three (3) months current property-casualty license for state of residence and other licenses as may be required.
• Must have a working knowledge of all commercial insurance.
• Analytical ability is required to exercise underwriting judgment and make decisions.
• Organizational skills and ability to handle tasks on a priority basis required to maintain consistent high quality and quantity of work.
• Effective negotiation skills
• Ability to work independently
• Effective oral and written communication skills including formal and informal presentation skills
• Ability to cope with stressful situations.
• Good research skills and detail oriented
• Proficient in IT tools, and software applications.

Essential Duties/Responsibilities

• Completes underwriting qualification and pricing of new business and renewal submissions, using discretion and independent judgment to accept, reject or modify submission proposal.
• Underwriter is responsible for producers and/or account relationship building and is the primary point of contact for producers in his/or her assigned region.
• Analyzes and reviews underwriting information including applications, MVR's, loss notifications, loss runs, inspections, financial reports, websites, supplemental applications, budgets, and audits
• Demonstrates working knowledge of program forms and endorsements, including various manuscript forms required on more complex accounts and program rating methodology.
• Responsible for accuracy of final policy product and complies with all quality control and state filing requirements
• Monitors risk control and claims activities.
• Maintains OnBase files consistent with standard file procedures

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group’s Claims Management Team (GCM) is seeking a full-time Claims Administrative Specialist to join our Claims team.  Glatfelter Insurance Group provides highly specialized insurance programs, which include dedicated claims handling and administration, for non-profit and other service organizations, including emergency service organizations, municipalities, water districts, schools, and religious organizations.  The Administrative Specialist actively collaborates with our internal staff and external customers to facilitate various operational needs.

Key Responsibilities

• Weekly Claim File Committee Scheduling
• Trial and Mediation Calendar Maintenance
• Active Attorney Firm Rate Recordkeeping
• Defense Invoice Review through Legal eBilling System
• CMS/Medicare Report Reviews
• ShareFile Request Fulfillment 

What We’re Looking For

• Associates Degree or equivalent combination of education and work experience
• Minimum of two years’ work experience within the insurance industry, property-casualty insurance, claims handling, or equivalent transferrable skills.
• Working knowledge of related computer applications and basic computer technologies
• Working knowledge of insurance company and/or agency operations and commercial claims handling is preferred.
• Experience or knowledge of emergency service organizations, public entities, or health  care facilities is preferred.
• Demonstrated problem-solving and analytical skills
• Demonstrated ability to interact and communicate with a wide variety of people (internal and external) in an effective manner using reading, writing, speaking, and listening skills.
• Must be organized, detail-oriented, self-motivated, and willing to meet strict deadlines
• Must be flexible and adaptable to changing priorities and directions
• Self-motivated with an acute attention to detail
• Customer Service oriented
• Demonstrate professional oral and written communication skills
• Able to effectively manage time and priorities

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. 

Job Grade: 7

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a seasoned Senior System Administrator with a strong focus on cloud infrastructure. This individual will be responsible for configuring, securing, and managing our cloud environments, primarily with Microsoft Cloud services (Office 365, Azure) and AWS.

Key Responsibilities

• Configure, maintain, and monitor cloud environments (Microsoft Cloud services, AWS) to ensure high availability, performance, and security.
• Manage security controls in the cloud infrastructure.
• Optimize cloud infrastructure for cost, performance, and scalability.
• Monitor systems for security vulnerabilities, troubleshoot issues, and implement patches and updates.
• Maintain a backup and recovery solutions for cloud services.
• Collaborate with cross-functional teams to support cloud-based projects and integrate cloud services with on-premises infrastructure.
• Maintain documentation for cloud configurations, security policies, and system architecture.
• Stay current with the latest cloud technologies, best practices, and security protocols. 

What We’re Looking For

• In-depth experience with Microsoft Office 365, Exchange Online, and Microsoft Azure.
• Strong understanding of AWS services such as EC2, S3, IAM, and VPC.
• Knowledge of cloud security best practices, encryption techniques, and compliance requirements.
• Proficiency in scripting or automation (e.g., PowerShell, AWS CLI) is preferred.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 10

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an experienced Human Resources professional to support the human capital strategies across the organization, acting as a trusted advisor to managers and associates helping to attract, motivate, and retain talent. This role is critical to supporting the development and execution of Glatfelter’s people plan and driving HR excellence and process alignment with AIG.

Key Responsibilities

• Reporting directly to the President of Glatfelter Insurance Group, responsibilities of this role include:
• Serve as the subject matter expert and primary HR contact for Glatfelter Insurance Group associates and managers, providing personnel policy and procedure guidance and resolving issues that may arise.
• Run the daily functions of the Human Resources department in coordination with AIG HR policies and procedures were applicable.
• Oversee and administer benefits programs including the 401(k), and the self-insured Associate Health and Welfare Plan. 
• Help provide coaching and advisory support to business leaders and employees, providing them with development opportunities and ensuring they’re able to meet current and future performance standards.
• Act as liaison between business leaders and HR to ensure that HR services are aligned with internal client needs.
• Ensure HR practices are compliant, and programs manage risk for sustainable long-term growth.
• Gather and analyze data with useful HR metrics, like time to hire and employee turnover.
• Coordinate and manage all talent management initiatives, e.g. annual performance reviews, succession plans, internal mobility, and performance evaluation in close collaboration with AIG HR Talent Management and Business Partner Lead.
• Maintain employee files and monitor morale and company culture.
• Partner with AIG HR Business Partner, Compensation, Employee Relations, and HR Centers of Excellence to effectively implement, communicate, manage, and enhance HR programs and initiatives.

What We’re Looking For

Experience

• Minium 5 years HR experience; insurance or financial services industry preferred.
• Knowledge of HR processes or experience within an HR Administrative environment.
• Direct experience in benefit plan administration including 401(k) and self-insured health plans
• Team player with a hands-on approach to influence the best outcome for the business and employees.
• Impeccable judgement and discretion in handling confidential and sensitive employee and company data.
• Strong influence management skills across multiple stakeholders at various levels of the organization.
• Demonstrated ability to build strong relationships with peers and business partners.
• Intellectual curiosity and high degree of comfort with data and data analytics.
• Strong Microsoft Office, Excel and PowerPoint skills.  Ability to synthesize data and create effective presentation materials.
• Experience operating in a complex and fluid work environment; able to pivot quickly to meet new business needs.
• Excellent project management, organization, prioritization, and multitasking skills

Education

• Bachelor’s degree in Business, Human Resources or related field
• PHR/SHRM certification preferred

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. 

Job Grade:13

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

The Glatfelter Agency (TGA), a division of Glatfelter Insurance Group, is seeking an experienced Personal Lines Account Manager to join our growing team. This individual will be assigned a book of business to maintain and service.

Key Responsibilities

• Solicit, quote and issue new business
• Quote and process endorsements
• Cross-sell
• Perform account renewal reviews
• Run the IVANS process and match suspense items
• Assist Personal Lines Supervisor with projects and/or special assignments
• Participate in a continuing education in order to maintain P&C license and designations
• Pursue additional insurance education in order to keep current with the changing insurance industry.
• Performs other duties as assigned by management

What We’re Looking For

• High school graduate
• Property/Casualty Licensed
• Property/Casualty Licensed to sell flood insurance
• Minimum 3 years experience in Personal Lines Insurance
• Proficient in use of Microsoft Word, Outlook, Paper Wise document management system, Paper Port document system, Applied Management System, E-mail etiquette practices.
• Knowledge of claims process and company automation.
• Property Inspection knowledge.
• Must possess above excellent oral and written communication skills
• Must possess independent judgment, reasoning and analytical abilities
• Must interact well with co-workers
• Must be self-disciplined and have the ability to work under little supervision
• Ability to multi-task in a busy office environment

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. 

Job Grade: 6

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an Operations Administrative Supervisor who will be responsible for the operational support and administrative functions of GIG, and external distribution networks.

Key Responsibilities

• Proactive management of day-to-day workflow including job assignments and scheduling
• Train and develop new and existing associates
• Develop and/or direct the creation and maintenance of training documentation
• Operate mail equipment including postage metering and document insertions equipment; perform basic maintenance as needed
• Maintain and develop records for billing, inventory, mailing and parcel shipping and maintain all records and reports as may be necessary to audit department operations and staffing
• Analyze workflow and develop new procedures
• Develop and maintain relationships with vendors, GIG business units and external distribution network
• Assist Director with strategic planning, budgeting and oversight of cost center budget
• Complete the education requirements

What We’re Looking For

• Associates Degree or equivalent combination of education and work experience sufficient to perform the essential duties of the job
• Five (5) years work experience with functional areas under scope of supervision including demonstrated experience with incoming and outgoing mail, package handling and shipping requirements, purchasing, supply inventory process and switchboard/advanced electronic telephone systems
• Supervisory experience preferred
• Valid driver’s license required
• Advanced knowledge of related software systems and basic computer technologies
• Must be able to interact, communicate and influence a wide variety of people (internal and external) in a professional and effective manner using reading, writing, speaking and listening skills
• Must be detail oriented, self-motivated, willing and able to meet strict deadlines and desire to propose opportunities and lead activities 
• Strong organizational skills and ability to set priorities required to maintain consistent quality and quantity of work
• Ability to cope with stressful situations 

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 8

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an experienced Pension Administrator who will be responsible and accountable for an assigned book of pension plans as well as all aspects of plan installation, administration, invoicing, account reconciliation and client service. 

Key Responsibilities:

• Be able to prepare, interpret and understand routine and complex plan documents.
• Prepare pre-valuation and actuarial reports.
• Understand basic actuarial funding methods and concepts and be able to explain basic actuarial concepts to internal and external parties.
• Process day-to-day administrative paperwork associated with the administration of defined benefit LOSAP product. 
• Facilitate timely and effective resolution of client requests. 
• Obtain and maintain licenses as required.

What We’re Looking For

• College degree or equivalent combination of education and work experience sufficient to perform the essential duties of the job preferred.
• Should possess valid Pennsylvania Life, Accident and Health License or be willing to attain within first six (6) months of employment.
• Minimum of two (2) years office experience required and minimum of one (1) year experience in pension administration, financial services or mathematical related field.
• Experience with Pension rating systems preferred.
• Proficiency with accounting/database software applications (Microsoft Excel) and mathematical (basic accounting) concepts required.
• Ability to speak and write in a grammatically correct manner to effectively communicate with a wide variety of individuals both internally and externally.
• Ability to work independently and to cope in a fast-paced environment with frequent interruptions while maintaining a high level of professionalism and concentration to handle simultaneous tasks efficiently.
• Ability to gather information and solve issues within a specified scope of authority as presented by clients, agents and insuring companies.
• Analytical ability to identify the needs of clients, the requirements of the carriers, analyze policy language, and develop wording to define exposure and coverage details.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 6

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an Underwriting Assistant to assist underwriters by performing the technical aspects of the underwriting process, including, but not limited to, policy rating, processing, policy changes, policy issuance, and communicating with agents. 

Key Responsibilities

• Processes and issues all transactions related to quotes and quote proposals, new business, endorsements, renewals, and cancellations.
• Performs quality checks on policies, endorsements, and billing information. 
• Responsible for producer and/or account relationship building in his/or her assigned region.
• Meets all file documentation standards and passes all audits (both internal and external).
• Refers all accounts exceeding designated authority level to higher level for approval.
• Updates customer records in processing system.  
• Processes BOR change requests from Underwriter.
• Generates specimen policies when requested.
• Maintains OnBase files consistent with standard file procedures. 
• Maintains diary system on outstanding items.  

What We Are Looking For

• High school graduate with appropriate course work in English and Math leading to proficiency in verbal and written communications skills.
• Minimum one (1) year property-casualty agency or company experience preferred.
• Proficient technical knowledge in using software systems including OnBase, PD Insurity, and Microsoft Office applications.
• Excellent telephone skills.
• Ability to process a heavy volume of detailed work requiring considerable concentration using various software systems.
• Ability to cope with stressful situations.
• Mathematical ability required to check rating for errors.
• Analytical ability required to identify and resolve problems and make decisions within specified scope of authority.
• Ability to organize and effectively prioritize work to maintain consistent quality and quantity of work. 

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 6

Executive Vice President – Finance

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

This is an executive level management position that will provide strategic financial leadership and guidance at Glatfelter Insurance Company.  The role is responsible for overseeing the Glatfelter Finance team, all financial operations of the organization, including FP&A activities, quarterly closings, and financial management information that enables leadership to successfully execute business strategies. This is an in-office position based in York, PA or Berwyn, PA. 

The successful candidate will possess proven leadership, management and organizational skills. He/she will have a track record of being able to drive organizational change both within the financial arena and throughout the supported organization. It is imperative that the individual possesses excellent business acumen, strong leadership skills, along with the expertise to navigate and achieve the organization's financial goals.

This individual must have experience across a broad range of financial disciplines and be a forward-thinking and progressive leader. They will have extensive knowledge and experience in managing both strategic and tactical activities within finance and have experience managing internal and external business partners across various business disciplines.

Key Responsibilities:

• Provide strategic financial leadership focused on development and execution of business strategies, ensuring alignment with overall company objectives.
• Proactive finance business partnering, analyzing financial performance, identifying trends, and providing actionable insights to drive business growth and profitability.
• Coordinate with AIG Finance Business Partners to ensure consistent reporting practices and alignment on common key performance metrics.
• Lead the Glatfelter Finance team, develop finance talent and assist in the delivery of overall business goals (including leading, mentoring and fostering a culture of collaboration).
• Oversee the Glatfelter Facilities team.
• Analyze and drive insights on quarterly P&L by Program with appropriate linkage to business strategies and plans.
• Manage quarterly re-forecasting of full P&L results to incorporate changes in premium projections, update for impacts of mix of business on loss and acquisition ratios and identify any other relevant changes to expected financial results.
• Lead and improve financial processes and controls.
• Lead annual financial planning and budget processes.
• Support quarterly business reviews and other portfolio discussions.
• Manage company financial reports in accordance with generally accepted accounting principles and corporate requirements. 
• Oversee the cash management analysis and reporting, including responsibility for maintaining cash management relationship with bank.
• Preparation and documentation of all year-end adjusting, closing and consolidating entries.  Oversee all year-end account analyses and related worksheets to facilitate the annual independent audit of the company’s financial statements.

Qualifications

• Bachelor Degree in Accounting or Finance from an accredited college or university. 
• CPA preferred. 
• Minimum of 15 years progressive accountancy or finance experience within the Property/Casualty insurance industry. Minimum three (3) years of experience within a publicly traded company.
• Minimum of five (5) years management/supervisory experience.
• Solid technology, analytical and management skills

 Why Choose Glatfelter?

Glatfelter has been honored to have been named the Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. 

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Business Analyst to join our IT Corporate Applications team. This position will identify, analyze, develop, propose and test solutions to business problems and automation opportunities. 

Key Responsibilities

• Work with users and IT to gather and organize information regarding a problem, situation or improvement opportunity.
• Independently define situation and design system changes to satisfy requirements.
• Develop detailed specifications for programming staff.
• With assistance, prepare cost/benefit analyses and conduct post-implementation reviews.
• Serve as a liaison between IT, users and vendors.
• Analyze system changes to be made, prepare test plans, and conduct tests to determine if desired results have been achieved.
• Develop and maintain necessary changes within application toolsets, i.e., document, rating and algorithm.
• Maintain a high-level of confidentiality and a professional demeanor and approach in the performance of duties.
• Evaluate, identify and implement strategies to improve the overall efficiency of completing assigned tasks.
• Take advantage of opportunities for professional growth and continued education.

What We’re Looking For

• Associate’s degree or equivalent experience.
• A minimum of 3 years work experience with insurance systems with demonstrated experience working in an insurance environment with proven knowledge of MGA’s, brokerage, retail, and/or carrier operations.
• In-depth knowledge of computer technologies, including but not limited to integration concepts, logic rules, and data structures.
• Demonstrated knowledge of systems analysis techniques.
• Must be able to communicate with a wide variety of people at all levels of the organization (internal and external) in a highly effective manner using reading, writing, speaking, and listening skills.
• Must be detail-oriented, self-motivated, and willing-and-able to meet strict deadlines.
• Must be willing to travel occasionally.
  
  

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 9

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Client Technologies Analyst in our IT Technical Services Department to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. This position configures, installs, monitors, and maintains IT users’ desktop software and hardware; supports mobile workforce.

Key Responsibilities

• Receive and handle incoming calls related to GIG Information Systems. May be required to answer IT Service Desk calls. 
• Appropriately respond to user questions through knowledge of divisional procedures, research and communication within the various IT departments.  
• Perform root cause analysis and develop checklists for reoccurring problems.
• Provide technical support and guidance through Tier 2 support and works with System Administrators to resolve Tier 3 issues. 
• Document steps needed to resolve problems and create guidelines for end users. 
• Evaluate, maintain, modify (e.g., create macros, templates) and document desktop application packages, participate in the testing and evaluation of new desktop packages and implement prototypes.
• Maintain knowledge database and call tracking database to enhance quality of problem resolutions. 
• Perform associate moves, changes, new hire preparation and separations. 
• Keep the Director of Infrastructure informed of the status of all projects and processing errors and/or system downtime.
• Assist with IT projects and help rollout new equipment and desktop services to associates.  May provide on-site training to users. 
• Assist in the installations, diagnostics and repair of network devices, printers and PC software and hardware. 
• Assist in the evaluation, recommendations, and final selection of equipment, network services and PC components for the organization.
• Assist in the installation and maintenance of data and telecommunications services and network cabling.
• Perform software upgrades and installs.  Perform installation and preventive maintenance of PC and printer hardware.
• Maintain technical knowledge level through trade publications, seminars and courses.
• Assist other IT technical staff as necessary. 
• Assist with maintaining a clean and organized lab.
• Evening and weekend work may be required to fulfill departmental needs. 

What We’re Looking For

• Bachelor’s degree in computer science, Information Systems, or other related field or equivalent relevant work experience.
• Minimum of 3 years of IT work experience in supporting desktop software and hardware products and problem solving/troubleshooting.
• Ability to work independently as well as part of a team.
• Ability to immediately troubleshoot telecommunications systems, personal computer hardware, peripherals and printer problems as they arise.
• Strong organizational skills required to meet deadlines, ensure timely resolution of issues and complete project tasks.
• Strong communication skills, both written and verbal, to effectively communicate to all levels of GIG associates in all departments.
• Demonstrated commitment to a high level of customer service.
• Ability to concurrently handle multiple tasks and projects at different levels of complexity. 
• Strong analytical, technical, problem-solving and decision-making skills.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.