Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.
About the Position
Glatfelter Insurance Group is seeking an experienced and results driven underwriting professional to lead the multiple VFIS Programs for Glatfelter Insurance Group, including the day-to-day management of all staff supporting the program. Reporting directly to the Chief Underwriting Officer of Glatfelter Insurance Group, the Head of VFIS Underwriting will develop a deep knowledge of the suite of products in each program, including property, casualty and accident and sickness. The role is also expected to manage profitability, underwriting guidance and establish best practices across multiple programs. This role will partner with the VFIS distribution team and our Regional Director broker network to drive strategic growth and profitability for Glatfelter and our broker partners.
Key Responsibilities
· Oversee all aspects of the VFIS Underwriting programs, including strategy, production, workflow and P&L performance.
· Manage a direct team of underwriting leadership and staff and liaise with dedicated functional leaders (e.g., Actuarial and Cat Modeling, Claims, Operations/IT, Human Resources, Legal, Distribution and Product Development) to ensure Glatfelter capacity and profit targets are met.
· Responsible for the growth of the gross and net written and earned premiums, achieving loss and expense ratio targets, and assessing line of business ROE and capital allocation as necessary.
· Monitor Catastrophe modeling results within the portfolio to ensure VFIS is in line with corporate mandates for risk aggregation by zone.
· Monitor and ensure rating and pricing adequacy of the VFIS programs.
· Demonstrate the value VFIS brings to the different segments of our distribution network, including our Regional Directors.
· Develop, position, market, and deliver innovative, market-leading products and services distributed through the Glatfelter broker network in a manner that effectively leverages VFIS’s and AIG’s strengths as a competitive differentiator in the marketplace.
· Continue to build the VFIS Underwriting and Underwriting Assistant teams, leveraging the diversity of experience across the programs.
· Enhance the use of data and analytics to closely manage the program and achieve the program’s profitability objectives.
· Provide and be recognized in the market for thought leadership in the VFIS and Emergency Service Organization market segment.
· Develop innovative solutions and / or products for the VFIS client base.
· Drive consistent distribution and underwriting best practices and guidelines internally and externally to ensure rating and pricing adequacy of the business.
· Work with the Glatfelter and AIG Programs CUO’s office to establish the delegation of underwriting authority and implement corporate guidance.
· Develop tools and strategies, in collaboration with HR, to attract and retain top industry talent, develop high performing teams, and drive a culture that promotes collaboration, teamwork, diversity, and inclusion.
· Continue to ensure and protect the reputation of Innovation, Underwriting, Operational, Service and Claims excellence in the marketplace.
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.
We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.
Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.
What We’re Looking For
Experience
· At least 15 years of insurance leadership experience in the underwriting, preferably in non-profit, public entity and/or multi-line underwriting.
· Knowledge of market segmentation, portfolio management, acquisition, and distribution.
· Proven strategic leadership skills in developing vision and purpose, driving for results and leading effective teams.
· Established strong relationships with customers, agents, brokers, and intermediaries.
· Skilled leader of change, versatile, client focused, and results oriented.
· Demonstrated business savvy with strong analytical and quantitative skills.
· Expert technical underwriting background.
· Strong problem solving and conflict resolution skills.
· Strong communication skills; able to collaborate with multiple stakeholders, both internally and externally
· Solid understanding of the regulatory and compliance processes within Glatfelter and AIG and be familiar with relevant US regulations.
· Must have or obtain and maintain valid Property & Casualty and Life & Health licenses in all states.
Education
· Bachelor’s degree, business-related curriculum preferred
· Advanced insurance training completed, CPCU or CIC preferred