Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Fireman’s Insurance Services (VFIS), was founded in 1961. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more
About the Position
You could be our subject matter expert for SharePoint 2013/2019 and Microsoft Dynamics CRM v9! You must have a solid background in SharePoint and Microsoft Dynamics Platform to enable you to provide technical strategy, direction, design and support of our SharePoint and CRM environments. You must have the ability to work with internal corporate users.
- Lead client projects around training, requirements gathering, configuration, integration, custom application development, process design, and software implementations.
- Work as an individual contributor and as part of a team to support client work.
- Gather system functional requirements, analyze, design, develop, test, and deploy mission critical business solutions.
- Develop administrative, professional and interpersonal skills to the extent of being able to organize, analyze and communicate with both fellow staff and client personnel in a productive and efficient manner.
What We’re Looking For
- A Bachelor’s degree or equivalent work experience in the field of information systems, computer science, or another related field required.
- 3+ years of Microsoft Dynamics (CRM) implementation experience
- 3+ years of Microsoft Office SharePoint Server 2013 / 2019 experience
- Experience implementing end-to-end Microsoft CRM projects
- Ability to work independently and as a team player and effectively meet project deliverables on time.
- Demonstrate and enhance complex CRM concepts and research techniques to exercise discretion and make judgments on how to configure the system
- Provide daily operations support for SharePoint users and all existing SharePoint sites.
- Plan, design, and review implementation of system modifications and/or enhancements and make recommendations to management and/or clients.
- Work with team to establish strategic direction for SharePoint architecture and configuration in collaboration with the Technology Management team and relevant stakeholders.
- Develop and direct user testing to ensure systems meet documented user requirements.
- Provide end user support to diagnose SharePoint related issues and perform root cause analysis.
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family and volunteer needs.
We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.
Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.