Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more.
About the Position
Glatfelter Insurance Group, is seeking Sales Support Coordinator role to join our team. This role provides direct support to VFIS and GSB Management and Sales teams through the coordination of communication and meetings with Regional Directors and brokers. Prepares a series of production reports as needed for both internal and external customers. Assists internal sales teams and distribution partners with Producer Center access, market analysis and general client support.
Prompt, accurate and courteous service is carried out in accordance with VFIS service principles.
What We’re Looking For
- Demonstrated proficiency in MS Office (Word, Excel, PowerPoint) with working knowledge CRM Dynamics, MS Power BI, OnBase and Oracle reporting.
- Must be customer service and sales oriented and able to communicate effectively with customers, brokers, and insurance company personnel by telephone, email and in person.
- Must be willing to travel in order to attend state or national emergency service shows and Regional Director meetings. Travel may include attendance at weekend conventions on an intermittent basis.
- Must exhibit sound judgment and analytical ability to make decisions within the scope of authority.
- Must possess strong organizational skills with a demonstrated ability to meet deadlines and deliver quality work.
- Able to work under a minimal amount of supervision and identify and solve problems, independently, as they arise.
- Strong interpersonal, oral and written communication skills with the ability to communicate with people at all levels.
- Able to adapt to changes in process and procedure, and prioritize multiple tasks simultaneously with proficient time management and organizational skills.
- Ability to maintain confidentiality of information while demonstrating courtesy, tact and discretion.
Essential Duties/Responsibilities
- Become well versed in VFIS policy documents including those of VFIS competition.
- Maintain customer files within CRM, a diary system, and travel arrangements according to GIG procedures.
- Coordinate reports and draft the VFIS and GSB President’s metrics memo for their monthly meetings.
- Prepare CRM and Excel reporting for the VFIS and GSB management teams for submissions, pipeline prospects, monthly sales reporting, and lost business for all lines of business.
- Collaborate with Marketing to complete advertising and other sales or ETC-related projects.
- Coordinate with Purchasing and Marketing to help ensure adequate levels of updated marketing material.
- Coordinate quarterly & year-end contingency payments to Regional Directors and MVP brokers.
- Coordinate information requests from brokers to underwriters or sales. Prepare reports, expenses, and schedule meetings as requested.
- Coordinate the RD’s Underwriting Service Level Agreements (SLAs) and their sales production to the Regional Directors each month.
- Assist brokers with navigation through the Producer Center and completion of the on-line RQ.
- Provide detailed assistance to brokers regarding program coverage and competitive coverage distinctions with competition.
- Assist in the development of renewal action plans on Large Accounts (>$250K) accounts with Sales Executives.
- Elevate potential problems or concerns to the appropriate Sales Executive and/or Regional Vice Presidents/Directors, or President.
- Organize and schedule broker or internal meetings/conference calls as needed with Sales Executives and other GIG Associates.
- Complete special projects as requested by the VFIS President, GSB President, Regional Vice Presidents/Sales Directors and Vice President of ETC.
- Participate in training and continuing education to enhance skill and knowledge levels of insurance.
- Perform other duties as requested by management.
Qualifications
Minimum of three (3) years of Property/Casualty customer service experience with at least two (2) years’ experience in commercial lines preferred.
Education
High School Graduate, with college degree preferred.
Must have valid PA Property & Casualty license or attain within one (1) year of employment. Life and Health License may be required as needed.
Successful completion of INS 21, 22 and 23 or comparable insurance courses preferred.
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family and volunteer needs.
We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.
Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.