Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an experienced and results driven Account Executive professional for our commercial lines P&C business in The Glatfelter Agency, a division of Glatfelter Insurance Group.  The role is responsible for producing new accounts and servicing existing accounts.  It will also maintain direct customer service for the agency at a level that exceeds client expectations.

What We’re Looking For

• Two (2) years sales experience preferred.
• College degree, preferable in a business field or five (5) years experience in an insurance field.
• Must possess Pennsylvania P&C license or obtain within three (3) months.
• Strong verbal and written skills, with an analytical mindset.
• Ability to plan, schedule and complete tasks and projects.
• Self-motivated with a strong discipline to consistently manage short term responsibilities to achieve long-term goals.

Key Responsibilities

• Must be able to work effectively both as a team player and independently with minimal supervision.
• Produces and develops new business.
• Initiates prospective customer contacts.
• In the course of business development and service, interacts with and obtains support from other departments including but not limited to Underwriting, Claims, and Risk Management.
• Maintains current knowledge of industry trends, insurance products, techniques, and sales aids.
• Collects premiums.
• Completes agency education program as prescribed by management. 
• Supervises and oversees coverage for clients according to agency plan; minimizes E&O problems, while maximizing the superiority of plan design.
• Works to build a network of contacts in the local community to help create future business opportunities.
• Participate in various community activities and networking opportunities.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 10 

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

We are currently seeking a skilled and dependable Senior Service Desk Analyst to join our growing IT team. This role is essential to supporting our end-users by delivering high-quality technical support, managing escalated issues, and helping to maintain our IT infrastructure.  You will work closely with other members of the technology team to ensure our systems are operating smoothly.  

We are looking for strong experience in the support of Microsoft desktop computing environments, imaging and deploying Windows equipment and performing hands on tasks such as network cabling and connectivity. You will serve as an escalation point for junior analysts, contribute to process improvement efforts, and supporting both onsite and remote situations depending on business needs. This position is required to be onsite in our York, PA office.

Key Responsibilities

• Receive and handle incoming calls related to GIG Information Systems. May be required to answer IT Service Desk calls.  
• Appropriately respond to user questions through knowledge of divisional procedures, research and communication within the various IT departments.   
• Perform root cause analysis and develop checklists for reoccurring problems.
• Provide technical support and guidance through Tier 2 support and works with System Administrators to resolve Tier 3 issues.  
• Document steps needed to resolve problems and create guidelines for end users.   
• Evaluate, maintain, modify (e.g., create macros, templates) and document desktop application packages, participate in the testing and evaluation of new desktop packages and implement prototypes.
• Maintain knowledge database and call tracking database to enhance quality of problem resolutions.  
• Perform associate moves, changes, new hire preparation and separations.  
• Keep the Director of Infrastructure informed of the status of all projects and processing errors and/or system downtime.
• Assist with IT projects and help rollout new equipment and desktop services to associates.  May provide on-site training to users.  
• Assist in the installations, diagnostics and repair of network devices, printers and PC software and hardware. 
• Assist in the evaluation, recommendations, and final selection of equipment, network services and PC components for the organization.
• Assist in the installation and maintenance of data and telecommunications services and network cabling.
• Perform software upgrades and installs.  Perform installation and preventive maintenance of PC and printer hardware.
• Maintain technical knowledge level through trade publications, seminars and courses.
• Assist other IT technical staff as necessary.  
• Assist with maintaining a clean and organized lab.
• Evening and weekend work may be required to fulfill departmental needs.

What We’re Looking For

• Bachelor’s degree in computer science, Information Systems, or other related field or equivalent relevant work experience.
• Minimum of 3 years of work experience in an IT service desk or technical support role, preferably in a corporate or enterprise environment.
• Experience in providing Level 2 & 3 technical support for hardware, software, and networking issues.
• Ability to work independently as well as part of a team.
• Ability to immediately troubleshoot telecommunications systems, personal computer hardware, peripherals and printer problems as they arise.
• Strong organizational skills required to meet deadlines, ensure timely resolution of issues and complete project tasks. 
• Strong communication skills, both written and verbal, to effectively communicate to all levels of GIG associates in all departments. 
• Demonstrated commitment to a high level of customer service.
• Ability to concurrently handle multiple tasks and projects at different levels of complexity.  
• Strong analytical, technical, problem-solving and decision-making skills.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 7

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Role:

We are seeking a highly qualified Public Entity Risk Control Specialist to join our team in the Insurance industry. As a Public Entity Risk Control Specialist, you will be responsible for analyzing and assessing risks associated with public entities, such as government agencies and municipalities for the insurance coverages that we provide (e.g., property, auto, and liability). Your main objective will be to develop and implement risk control strategies to minimize potential losses and ensure the safety of the public. You will work closely with clients to identify their needs and provide them with tailored risk control solutions. This is a full-time position located in York, PA, Berwyn, PA, or remote – potentially anywhere in the country but with close access to a major airport.  

Minimum Qualifications:

• Bachelor's degree in Occupational Safety, Risk Management, Business Administration, or a related field
• 3+ years of experience in safety or insurance risk / loss control, preferably in the public entity sector
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to travel by car and air as needed 

Preferred Qualifications:

• Master's degree in Occupational Safety, Risk Management, Business Administration, or a related field
• Professional certification in Risk Management
• Experience working with government agencies and municipalities
• Knowledge of insurance policies and regulations related to public entities
• Experience with data analysis and risk modeling

Responsibilities:

• Conduct risk assessments and develop risk management strategies for public entities
• Collaborate with clients to identify their needs and provide them with customized risk management solutions
• Stay up-to-date with industry trends and regulations related to public entity risk management
• Communicate risk management strategies and recommendations to clients and stakeholders
• Monitor and evaluate the effectiveness of risk management strategies and adjust them as needed
• Manages sub-contractors within assigned division in order to maintain budget estimates and quality of product.   

Skills:

As a Public Entity Risk Control Specialist, you will utilize your strong analytical and problem-solving skills to assess risks and develop effective risk control strategies. You will also need excellent communication and interpersonal skills to collaborate with clients and stakeholders and effectively communicate risk control strategies and recommendations. Additionally, you will need to be proficient in analyzing loss and exposure data to evaluate the effectiveness of risk control strategies and adjust them as needed. Finally, knowledge of insurance policies and regulations related to public entities (e.g., NFPA and DOT), will be beneficial in this role. 

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.   Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 10

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Claims Operations, a division of Glatfelter Insurance Group, is seeking a Summer Intern to provide general support to the claims team in its daily activities. Under supervision, this position will work on projects integral to the company's success. The day-to-day tasks may include: 

• Learn the claim registration process and the claim system to provide support within the department
• Work on various process improvement projects, such as claim system enhancements process/workflow improvement
• Assist with the roll-out of online claim reporting, electronic fund transfers, and more

Through our internship process, Glatfelter continues our proud tradition of community involvement. Our summer interns will be immersed in corporate culture, included in shadowing and networking events, and enriched through career development seminars.

What We’re Looking For

• Currently enrolled in a Bachelor's degree program at an accredited college or university.
• Achievement of a 3.0 or higher-grade point average.
• Someone who has the ability to work 30 hours per week, in a hybrid schedule from our York office location.  Starting May 19 until August 8.
• Someone who is looking for a career in Insurance is preferred. 

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter IT – Corporate Applications, a division of Glatfelter Insurance Group, is seeking a Summer Intern to provide general support to the IT/Infrastructure team in its daily activities. This is an excellent opportunity to gain experience in a variety of IT functions in a corporate setting. Under supervision, this position will work on projects integral to the company's success. The day-to-day tasks may include:

• Work with the support desk and Client Technologies Analysts to document current new hire processes and workflow
• Work with Infrastructure and Security to create an application inventory
• Collect data on application usage

Through our internship process, Glatfelter continues our proud tradition of community involvement. Our summer interns will be immersed in corporate culture, included in shadowing and networking events, and enriched through career development seminars.

What We’re Looking For

• Completion of sophomore year in an information science, management information systems, business administration or related technical curriculum at an accredited college or university.
• Achievement of a 3.0 or higher-grade point average.
• Someone who has the ability to work 30 hours per week, in a hybrid schedule from our York office location.  Starting May 19 until August 8.
• Someone who is looking for a career in Insurance is preferred. 

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

The Glatfelter Agency (TGA), a division of Glatfelter Insurance Group, is seeking an experienced Personal Lines Account Manager to join our growing team. This individual will be assigned a book of business to maintain and service.

Key Responsibilities

• Solicit, quote and issue new business
• Quote and process endorsements
• Cross-sell
• Perform account renewal reviews
• Run the IVANS process and match suspense items
• Assist Personal Lines Supervisor with projects and/or special assignments
• Participate in a continuing education in order to maintain P&C license and designations
• Pursue additional insurance education in order to keep current with the changing insurance industry.
• Performs other duties as assigned by management

What We’re Looking For

• High school graduate
• Property/Casualty Licensed
• Property/Casualty Licensed to sell flood insurance
• Minimum 3 years experience in Personal Lines Insurance
• Proficient in use of Microsoft Word, Outlook, Paper Wise document management system, Paper Port document system, Applied Management System, E-mail etiquette practices.
• Knowledge of claims process and company automation.
• Property Inspection knowledge.
• Must possess above excellent oral and written communication skills
• Must possess independent judgment, reasoning and analytical abilities
• Must interact well with co-workers
• Must be self-disciplined and have the ability to work under little supervision
• Ability to multi-task in a busy office environment

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.   Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. 

Job Grade: 6

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

This new role is central to Glatfelter’s expansion of analytics capabilities, primarily in support of catastrophe management and claims predictions. The Analyst will work closely with Executive Leadership, Actuarial, Claims, and Underwriting in developing new tools to monitor and, ultimately, optimize the property portfolio’s footprint relative to key catastrophe metrics (e.g. AAL, PML).  In addition, they will create new claims reporting capabilities that will lead to better predictability of claims outcomes through incorporation of data mining/scraping and modeling. This position is required to be onsite at our York, PA or Berwyn, PA office. 

Key Responsibilities

• Monitoring and steering of CAT exposure through creation of accumulation tools, including mapping/visualizations.  
• Support individual deal evaluations through modeling and validation of US natural catastrophe (CAT) exposures/AAL
• Training and support of the local AIG Programs & Glatfelter underwriting and actuarial teams on the fundamentals of CAT modeling, exposure monitoring, and CAT management
• Contribute to portfolio management for AIG Programs & Glatfelter by devising a cost framework for optimizing AAL allocations
• Validate analysis and resulting reinsurance cost allocations to AIG Programs & Glatfelter
• Support post-CAT event impact analysis and provide timely exposure assessments Claims Analytics
• Creation and refinement of key claims indicators that bring greater transparency and predictability to loss frequency and severity forecasts.   Using various techniques (e.g. text mining, data scraping), build models that predict complex claims and large loss propensity.
• Monitoring of critical coverage and high profile risks, such as abuse, PFAS, and excess liability
• Investigate claims patterns and work with Actuarial to update loss development factors for use in pricing and reserving work
• Work with IT to capture new metrics that contribute to claims predictability
• Optimize claims resources through predictive measures by lines of business

What We’re Looking For

• Bachelor’s degree in Mathematics, Economics, Business Administration, Computer Science, or related field.
• Minimum of five (5) years of property and casualty commercial lines’ experience in Analytics, Actuarial, Claims, and/or IT.
• Excellent analytical skills and work with P&C insurance reporting and monitoring tools.  Experience in building tools that support insurance functions (e.g. UW, Claims) is required.
• Working knowledge of core P&C lines of business, as well as A&H
• Working knowledge of Catastrophe modeling concepts (e.g. AAL, PML, accumulation) and industry models (e.g. RMS, AIR)
• Strong organizational and communication skills.
• Ability to make decisions within scope of authority.
• Demonstrated advanced proficiency with Microsoft Excel & Power BI (or equivalent) products.  Programming knowledge, such as SQL or Python, is preferred.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. 

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.   Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 9

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Territory Distribution Leader for our VFIS Sales Department to develop and promote the sale and use of all VFIS products and services through agents and brokers to achieve premium growth, profitability and market penetration objectives in an assigned territory. The successful candidate for this position will promote and maintain goodwill between VFIS and key emergency service organizations in the Eastern PA territory. Significant travel will be required, including evening appointments. This position will be filled by someone living within the designated territory.  

Key Responsibilities

• Perform activities that lead to sales opportunities within the territory through agents and brokers. 

• Assist Regional Vice President with the development of sales plans for an assigned territory to include: geographic penetration, premium and new business growth and profitability.  

• Identify and communicate to VFIS management product improvements or new products by remaining current on industry trends, market activities, and competitor activity.  

• Maintain a high level of visibility and communication with emergency service organizations by participating in key ESO conventions or meetings on a state and regional level.  

• Drive motor vehicle to attend client/prospect meetings. 

What We’re Looking For

• Bachelor’s Degree or equivalent industry experience. 

• Must have and maintain current Property & Casualty license and have and maintain or attain within three (3) months Life and Health licenses for appropriate states. 

• Successful completion of at least two parts of CPCU or three parts CIC a plus. 

• Minimum of three (3) years commercial property and casualty sales, marketing or underwriting experience. 

• Familiarity with all aspects of emergency service organizations and desire to maintain active interest in the industry’s activities. 

• Strong presentation skills required to perform sales presentations. 

• Strong interpersonal skills with the ability to effectively communicate with and persuade various personality types, both internally and externally. 

• Strong organizational skills are required to effectively prioritize work and consistently meet objectives. 

• Ability to cope with stressful situations, and positively relay those situations. 

• Willingness to travel at least 75% of the time, including overnight and weekend travel. 

• Should possess strong ego drive and demonstrate empathy toward the concerns of agents, regional directors and emergency service organization members. 

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.   Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 10

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Sr. Technical Analyst to plan, design, develop, and launch efficient information and operations systems in support of core organizational functions. This individual will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve systems issues to maximize the benefit of IT systems investments. This position will serve as a liaison between IT groups, users, and vendors and will mentor peers, specifically technical analysts and business analysts. This position is required to be onsite in our York, PA office.

Key Responsibilities

• Maintains a high level of confidentiality and a professional demeanor and approach in the performance of duties. 
• Independently define problems/situations and design system changes or procedures to satisfy requirements. 
• Independently develop solutions of advanced complexity utilizing tooling solutions or other technology concepts (e.g. stored procedures, java script, et.al.)   
• Research advanced user problems and solve them by modifying the existing system when the solution follows clear precedent. 
• Plans and works on varied information systems assignments.  Monitors the work of a segment of a major project or an entire project of lessor complexity and importance.
• Perform advanced testing (security, stress, integration, compatibility, etc.) of multi-system solutions and enhancements. 
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems. 
• Assist in the planning, design, development, and deployment of new applications and enhancements to existing applications. 
• Ensure compatibility and interoperability of in-house computing systems. 
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. 
• Independently perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions and conduct post-implementation reviews. 
• Maintain a working knowledge of automation products and services, as well as business analysis best practices. 
• Maintain knowledge of IT's strategic initiatives and assist in identifying potential system-related solutions.  Draft specifications and/or develop solutions for those initiatives. 
• Represent IT in dealing with internal business partners.  Represent GIG in discussions and negotiations with various external business partners. 
• Serve as a liaison between IT, users and vendors. 
• Provide orientation and training to end users for all modified and new systems. 
• Establishes standards, guidelines and procedures for maximizing system performance. 
• Maintains project tracking information and reports progress to the project leader. 
• Takes advantage of opportunities for professional growth and continued education. 
• Mentor other technical analysts and/or business analysts in regards to analyzing system changes, documenting business requirements, preparing test plans and conducting tests. 
• Manage small to medium size project teams.
• Review coding logic, participate in code reviews, and code solutions. 
• Work with developers to create system designs that meet the needs of the stakeholders. 

What We’re Looking For

• Bachelor's degree in the field of computer science, information science, management information systems, or business administration.
• A minimum of 5 years experience working in an insurance systems with proven knowledge of MGA’s, brokerage, retail, and/or carrier operations.
• Proven knowledge of insurance company and agency operations.
• Proven technical knowledge of multiple programming languages, integration concepts, logic rules and data structures.
• Extensive experience with core software applications, including client-server and browser-based applications.
• Proven knowledge of systems analysis techniques.
• Proven knowledge of system impacts, both upstream and downstream, as it relates to a system change.
• Proven knowledge of agency management systems and their functions.
• Ability to conduct research into system(s) issues and product(s) as required.
• Proven knowledge of relational databases with the ability to independently create queries of advanced complexity.
• Proven knowledge of performance, security and data transfer tools as it relates to software development (e.g. load balancing, user and system authentication, web services, batch jobs, stored procedures, etc. . . .). 
• Proven knowledge of mid-range and server platforms, the use of networks and personal computer technologies.
• Proven knowledge of advanced Microsoft Excel skills (e.g. complex formulas, pivot tables, etc. . . .).
• Must be able to communicate with a wide variety of people at all levels (both internal and external) in a highly effective manner using reading, writing, speaking, and listening skills.
• Must be flexible and adaptable, dealing with changing priorities, matrix management and responsibilities and accountabilities which may blur during any given assignment.
• Desire to maintain and expand level of technical and professional demeanor.
• Analytical ability to develop and promote solutions to problems involving information systems independently.
• Must possess necessary project management skills to lead projects.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 11

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Sr. Programmer/Analyst who will be responsible for designing, developing, and maintaining high-performance applications using Java and the Spring framework, as well as deploying and managing applications on JBoss servers. The candidate will play a pivotal role in architecting robust, scalable platforms using microservices and Java-based APIs. In addition, the role involves mentoring team members, leading code reviews and technical sessions, and collaborating closely with cross-functional teams to ensure quality and timely delivery of software solutions. This position is required to be onsite in our York, PA office.

Key Responsibilities

• Provide technical leadership for an agile development team of 5 engineers responsible for our Corporate Producer Portal and supporting applications.
• Design, develop, test, deploy, maintain, and enhance scalable, secure, high-performance APIs, microservices, and platforms using Java, Spring, SQL, and caching technologies.
• Deploy, configure, and manage applications on JBoss servers.
• Implement systems testing strategies and conduct design and code reviews to ensure quality and maintainability.
• Analyze technical challenges, identify alternative solutions, and guide resolution of critical issues and technical debt.
• Collaborate with cross-functional teams to gather requirements, develop design specifications, provide estimates, and evaluate programs for improved efficiency.
• Document code, technical specifications, and guidelines, and communicate effectively with all stakeholders, including regular updates to supervisors.
• Be available to provide support when code changes are moved to production.
• Research and implement best practices and emerging technologies.
• Maintain confidentiality and professionalism.
• Pursue professional growth and continued education.

What We’re Looking For

• Bachelors Degree or equivalent experience.
• Industry Experience: A minimum of 6 years in software development.
• Leadership Experience: At least 2 years serving as a technical lead for small to mid-sized development teams.
• Proficiency in Java programming.
• Extensive experience with the Spring framework.
• Hands-on expertise with JBoss server administration and deployment.
• Deep knowledge of software architecture principles, microservices, and design principles for building large-scale, robust platforms.
• Proven experience in developing Java-based APIs and implementing comprehensive systems testing strategies.
• Familiarity with automated testing frameworks and monitoring tools for performance, security, and system health analysis.
• Thorough understanding of Microsoft SQL database implementations.
• Ability to share technical knowledge through formal mentoring, code reviews, design document reviews, and technical presentations.
• Excellent communication, problem-solving, ownership, and leadership skills.
• Experience with Angular development is preferred but not required.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an Underwriting Assistant to assist underwriters by performing the technical aspects of the underwriting process, including, but not limited to, policy rating, processing, policy changes, policy issuance, and communicating with agents.  

Key Responsibilities

• Processes and issues all transactions related to quotes and quote proposals, new business, endorsements, renewals, and cancellations.
• Performs quality checks on policies, endorsements, and billing information.  
• Responsible for producer and/or account relationship building in his/or her assigned region.
• Meets all file documentation standards and passes all audits (both internal and external).
• Refers all accounts exceeding designated authority level to higher level for approval.
• Updates customer records in processing system.   
• Processes BOR change requests from Underwriter. 
• Generates specimen policies when requested. 
• Maintains OnBase files consistent with standard file procedures.  
• Maintains diary system on outstanding items.  

What We Are Looking For

• High school graduate with appropriate course work in English and Math leading to proficiency in verbal and written communications skills.
• Minimum one (1) year property-casualty agency or company experience preferred.
• Proficient technical knowledge in using software systems including OnBase, PD Insurity, and Microsoft Office applications.
• Excellent telephone skills.
• Ability to process a heavy volume of detailed work requiring considerable concentration using various software systems.
• Ability to cope with stressful situations.
• Mathematical ability required to check rating for errors. 
• Analytical ability required to identify and resolve problems and make decisions within specified scope of authority.
• Ability to organize and effectively prioritize work to maintain consistent quality and quantity of work.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 6

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an experienced Liability Specialist to join our claims management team.  This role will independently investigate, determine liability and/or compensability and adjust third-party claims, which may include general liability, professional liability, management liability and employment practices liability with significant damages and/or exposures. This position is required to be onsite at our York or Berwyn location.

Key Responsibilities

• Handling and/or directing the investigation, negotiation and disposition of claims as the claim dictates within authority limits.
• Independently gathering documentation to evaluate damages.
• Settles claims promptly and equitably utilizing various settlement techniques such as direct negotiations or ADR.  
• Prepares reports to management, agents and stakeholders as directed by management.
• Reviews losses with the insurance carrier as required.
• Participates in strategic and roundtable discussions with leadership.
• Handles the timely assignment of independent vendors and assures their efficient and cost-effective. 
• Shares responsibility of selecting, monitoring and managing outside legal providers for pre-litigation and litigation needs, and aggressively and effectively implements litigation management practices. 
• Attends mediations, hearings and trials as assigned by management.
• Issues and approves coverage letters to be obtained as per procedures.
• Informs claimant, insured or attorney of denial of liability and justifies denial when applicable. 
• Authorizes and/or issues checks.
• Ensures prompt and proper disposition of claims with assistance of a meaningful diary system. 

What We’re Looking For

• High School Diploma with five (5) years of experience handling complex and high exposure liability claims, or appropriate transferable experience in a related field.
• Industry designation(s) and field experience is a significant asset and is strongly preferred.  Appropriate college degree is an advantage.
• Must have or obtain the AIC or comparable designation within three (3) years of hire.
• Must have or obtain appropriate licenses within an aggressive period of time.   Will be required to maintain licenses by fulfilling state continuing education requirements.
• Must be technically advanced in claims, including an advanced knowledge of the legal process.
• Ability to read and interpret complex insurance policies and make appropriate decisions grounded on those interpretations.
• Advanced negotiation skills.
• Objective in identifying loss exposures and translating them to fair, equitable settlements.
• Advanced ability to compose letters and reports explaining complex issues.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 10

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Territory Distribution Leader who will be responsible for the comprehensive management of the South-Central territory which includes TX, OK, AR, LS, and MS. The successful candidate will reside within this territory, ideally in Dallas, TX. The position is accountable for the management of the sales organization and process, broker distribution management as well as collaboration and coordination with Underwriting regarding territory profitability and service deliverables. 

Key Responsibilities

Drive financial performance of assigned territory

• Meet/exceed annual new business production plan through consistent visibility and developing significant relationships.
• Meet/exceed a direct written premium, rate and account retention plan through ongoing management.
• Responsible for achieving/exceed profitability (loss ratio goal) in coordination with Underwriting partners.
• Develop and implement an annual territory plan in partnership with Underwriting.

Manage Territory Distribution

• Develop strategic relationships with key AIG distribution leadership in assigned territory.
• Leverage the broader AIG marketplace relationships with key brokers.
• Recruit, develop and manage distribution partners including national and regional brokers, independent agents, aggregators, and wholesalers.
• Work to position Glatfelter as a lead carrier for business that fits Glatfelter’s niche markets and underwriting appetite– Public Entity, Healthcare, Churches and religious organizations and future niches.
• Develop annual agency/broker business plans with assigned agencies and hold accountable through various metrics (submissions, premium commitment, pipeline, etc.)
• Differentiate distribution support based on agency assessments, including driving production with relationships with aggressive growth potential while also helping to maintain relationships with larger, more-tenured books of business. 

Provide Leadership of Territory and Expertise of Sales Process & Products

• Takes ownership and sets an example for the organization, in all communications, with high ethical integrity.
• Learn & provide exceptional knowledge of Glatfelter’s programs, product and appetite while also demonstrating outstanding knowledge of competitors’ products.
• Schedule and run agency visits with distribution partners in an effort to drive production & profitability results.
• Visit each AIG retail office(s) in assigned territory at least once annually.
• Collaborate with Underwriting on account pipeline development, book roll opportunities and key relationships to proactively manage the sales process.
• Conduct regular territory reviews with Underwriting with focus on new business, renewal business and profitability performance to plan.
• Assist in development & understanding of competitors’ products & pricing strategies in the marketplace.
• Work closely with various niche Product Managers Underwriting/Actuarial teams by providing “street level” feedback in the marketplace.
• Adheres to annual territory budget. 

What We’re Looking For

• Bachelor’s degree or equivalent experience in business or related field.
• Minimum of five (5) years of commercial property and casualty sales, marketing or underwriting experience w/ 3+ years of territory/region management experience. 
• Willingness and ability to travel at least 50% of the time within territory, including overnight and weekend travel.  Some travel may be outside of designated territory.
• E&S experience a plus.
• Professional designations (CIC, CPCU, ARM) highly desired.
• Must have and maintain or attain within three (3) months current Property & Casualty licenses for appropriate states.
• In-depth knowledge of niche oriented commercial insurance marketing – preferably in the public entity, healthcare and/or church niches.
• Demonstrated ability to accept change and lead within a change-oriented environment.
• Established record of meeting sales goals within a disciplined planning process.
• Must demonstrate a working, technical knowledge of underwriting issues from both a coverage and rating perspective and make recommendations on a specific risk and / or book basis relative to all appropriate pricing, risk selection and selected administrative issues affecting those risks and/or books of business.
• Ability to use common and complex concepts, practices and procedures within the Sales and P&C Insurance fields.
• Strong presentation skills required to perform sales presentations.
• Comfortable utilizing video conferencing tools and various mobile devices/tablets to accomplish job duties.
• Perform advanced mathematical calculations/problems (formulas, percentages, spreadsheets, etc.)

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 10

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Property Claims Representative II to join our property claims management team to investigate, evaluate, and negotiate simple claims to conclusion.

Key Responsibilities

• Handles first party claims from first report to conclusion according to procedures established for the line of business unit and the department.
• Represents and advocates the insured’s interest within the scope of the coverages provided by their insurance policy.
• Sets up losses in the Glatfelter Claims Management, Inc. automated system and appropriately reserve them. 
• Investigates property losses, telephone contacting insureds, vendors, agents, regional directors and field adjusters in order to expedite claims handling.
• Determine coverage by proficiently utilizing the various automated and resource repository systems within the organization.  Evaluate losses by identifying the applicable coverage and determining the amount of covered damage.  Pay documented, undisputed, covered claims promptly. 
• Issues payment in the claims automated system or manually. 
• Is responsible for recognizing and identifying all recovery opportunities in their claim files, including subrogation aspects and salvage.  Is responsible for getting the claim file into the VFIS Claims Management subrogation system and providing the subrogation handler with the information needed to successfully pursue recovery. 
• Assists with preparation of denial and reservation of rights letters. 

What We’re Looking For

• Secondary school education with three (3) years in the insurance field or appropriate transferable concurrent experience in a related field. Pertinent, relevant individual experience will be recognized.
• Must have or obtain appropriate adjuster licenses within an aggressive period of time.
• Ability to read and interpret basic insurance policies and make appropriate decisions grounded in those interpretations.  
• Emotional stability and maturity are necessary to deal with the pressure of claims handling.
• Must speak clearly and be able to effectively communicate information to others. 
• Must be self-motivated and able to make decisions. Uses analytical ability and works closely with supervisor within guidelines established by management.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 6

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Territory Distribution Leader who will be responsible for the comprehensive management of the West Coast territory, which includes CA, NV, ID, OR and WA. The successful candidate will reside within this territory, ideally in Sacramento, CA. The position is accountable for the management of the sales organization and process, broker distribution management as well as collaboration and coordination with Underwriting regarding territory profitability and service deliverables.

Key Responsibilities

Drive financial performance of assigned territory

• Meet/exceed annual new business production plan through consistent visibility and developing significant relationships.
• Meet/exceed a direct written premium, rate and account retention plan through ongoing management.
• Responsible for achieving/exceed profitability (loss ratio goal) in coordination with Underwriting partners.
• Develop and implement an annual territory plan in partnership with Underwriting.

Manage Territory Distribution

• Develop strategic relationships with key AIG distribution leadership in assigned territory.
• Leverage the broader AIG marketplace relationships with key brokers.
• Recruit, develop and manage distribution partners including national and regional brokers, independent agents, aggregators, and wholesalers.
• Work to position Glatfelter as a lead carrier for business that fits Glatfelter’s niche markets and underwriting appetite– Public Entity, Healthcare, Churches and religious organizations and future niches.
• Develop annual agency/broker business plans with assigned agencies and hold accountable through various metrics (submissions, premium commitment, pipeline, etc.)
• Differentiate distribution support based on agency assessments, including driving production with relationships with aggressive growth potential while also helping to maintain relationships with larger, more-tenured books of business. 

Provide Leadership of Territory and Expertise of Sales Process & Products

• Takes ownership and sets an example for the organization, in all communications, with high ethical integrity.
• Learn & provide exceptional knowledge of Glatfelter’s programs, product and appetite while also demonstrating outstanding knowledge of competitors’ products.
• Schedule and run agency visits with distribution partners in an effort to drive production & profitability results.
• Visit each AIG retail office(s) in assigned territory at least once annually.
• Collaborate with Underwriting on account pipeline development, book roll opportunities and key relationships to proactively manage the sales process.
• Conduct regular territory reviews with Underwriting with focus on new business, renewal business and profitability performance to plan.
• Assist in development & understanding of competitors’ products & pricing strategies in the marketplace.
• Work closely with various niche Product Managers Underwriting/Actuarial teams by providing “street level” feedback in the marketplace.
• Adheres to annual territory budget. 

What We’re Looking For

• Bachelor’s degree or equivalent experience in business or related field.
• Minimum of five (5) years of commercial property and casualty sales, marketing or underwriting experience w/ 3+ years of territory/region management experience. 
• Willingness and ability to travel at least 50% of the time within territory, including overnight and weekend travel.  Some travel may be outside of designated territory.
• E&S experience a plus.
• Professional designations (CIC, CPCU, ARM) highly desired.
• Must have and maintain or attain within three (3) months current Property & Casualty licenses for appropriate states.
• In-depth knowledge of niche oriented commercial insurance marketing – preferably in the public entity, healthcare and/or church niches.
• Demonstrated ability to accept change and lead within a change-oriented environment.
• Established record of meeting sales goals within a disciplined planning process.
• Must demonstrate a working, technical knowledge of underwriting issues from both a coverage and rating perspective and make recommendations on a specific risk and / or book basis relative to all appropriate pricing, risk selection and selected administrative issues affecting those risks and/or books of business.
• Ability to use common and complex concepts, practices and procedures within the Sales and P&C Insurance fields.
• Strong presentation skills required to perform sales presentations.
• Comfortable utilizing video conferencing tools and various mobile devices/tablets to accomplish job duties.
• Perform advanced mathematical calculations/problems (formulas, percentages, spreadsheets, etc.)

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 10

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Risk Control Service Coordinator who will provide support to Risk Control Services to help fulfill its customer service mission to clients and internal partners. The successful candidate will be a point of contact for clients, internal partners, and external consultants. The candidate will follow up with clients via telephone regarding recommendations made by field staff and will develop building valuations based on information provided by others.  

Key Responsibilities

• Develops, manages, and evaluates workflow processes and procedures for risk control services. 
• Develops and monitors requests for service (RFS) using the Risk Control Technologies work management system. 
• Receives, scans, images, and processes risk control assessment reports from consultants. 
• Notifies underwriters of processed risk control assessment reports. 
• Generates, diaries, and follows-up on risk control recommendation letters (via telephone) with clients, agents, underwriters and risk control associates. 
• Processes requests for education and training materials through Business Works and images requests to underwriting files. 
• Uses the risk control work management system to assure timely assessment reports are prepared by Associates and outside consultants. 
• Develops building values using an internet based appraisal system; reviews completed valuations; and distributes valuations per risk control and underwriting guidelines for all industry groups. 
• Coordinates Customer Satisfaction Survey Program for Risk Control consultants.  
• Coordinates Customer Certificate of Appreciation Program for Risk Control consultants. 
• Maintains the electronic RC Services Coordinators manual. 
• Prepares and tracks invoices for payment of outside services.  

What We’re Looking For

• Graduation from high school, with appropriate coursework in English and Mathematics leading to proficiency in basic math, verbal and written communication skills, as well as an understanding of customer service.        
• Minimum of 1 year of experience working in a service related position.  
• Analytical ability to understand and use the computer hardware and software to effectively process Risk Control assessment requests and reports for customers. 
• Must have a high level of organizational skill and the ability to handle tasks on a priority basis to maintain consistently high quality and quantity of work.
• Ability to make decisions and exercise sound judgment on a consistent basis within the scope of authority while working independently.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 6 

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Program Large Account Underwriting Supervisor. This position supports the Program Manager in managing the underwriting of an assigned Program including responsibility for profit and loss. This role will also:

• Manage development, growth and profitability for a book of business. 
• Assume responsibility for the Program Manager when that individual is not available. 
• Manage the quality and quantity of work performed by assigned P&C Senior Underwriters. 
• Provide guidance, training, and support to the underwriting staff.  
• Market products and actively participates in agency planning and relationship building.

Key Responsibilities

• Manages the daily underwriting of the property & casualty book of insurance business within delegated underwriting authority to assure adherence to GIG underwriting guidelines and appropriate risk selection and pricing.  
• Monitors employee’s adherence to authority delegation, oversees underwriting activities through internal referrals, file reviews and periodic internal audit. 
• Manages workflow and processing issues within assigned territory and may maintain underwriting responsibility for an assigned group of agents.
• On a referral basis, accepts, rejects or requests additional information from the submitting client. 
• On a referral basis, receives and reviews new business submissions for completeness and acceptability. 
• Reviews exception renewals in accordance with guidelines and recommends pricing and coverage changes.
• Reviews and takes appropriate action within their authority on any transaction(s) that exceed the written underwriting authority of the Underwriter. 
• Monitors rate vs. target, pricing standards/guidelines, risk control and claims activities for accounts within assigned territory or book of business.
• Evaluates and compares competitor's forms and coverages in conjunction with Product or Program Manager.
• Assists Program Manager with edits or revisions to program underwriting guidelines or coverage forms.
• In conjunction with the Program Manager and other Underwriting Supervisors, establishes, implements, and communicates divisional underwriting philosophies and systems. 
• Provides strategic and tactical input on products, book of business and territory.  Determines and makes recommendations for marketing, pricing and products and systems.
• Reviews appeals by clients and recommends appropriate action. 
• Responds to inquiries from clients regarding pricing and coverage issues. 
• Refers and suggests action on any unusual exposures to the Program Manager for approval. 
• Communicates with program sales staff regarding current market conditions, problems, and opportunities in region.
• Attends agent meetings, conventions, trade shows, visits client offices as needed. 
• Prepares and submits reports for management use as required. 
• Plans and assists with product knowledge seminars as needed. 
• Assists with the recruitment and selection of new underwriting associates.
• Coordinates and guides training through the creation and management of performance plans to support staff growth and professional development.
• Monitors the quality and quantity of work by underwriters in respective program area.
• Evaluates the performance of direct reports on an ongoing basis and provides feedback and coaching, as needed, and conducts annual performance reviews on a timely basis.
• Performs other duties and special projects as assigned by management

What We’re Looking For

• Bachelor’s degree in insurance, business or related field preferred. or appropriate industry related experience. Professional insurance designation is preferred (AICPCU, RPLU). 
• Must have a minimum of 7-10 years of progressively more complex, specialty commercial lines underwriting experience.   
• Must have or attain within 3 months and maintain current property-casualty license for resident state and other licenses as required.  
• Prior supervisory experience required.
• Expert knowledge of technical underwriting, pricing, and coverage issues.
• Strong professional knowledge of legislative issues, industry trends and marketplace issues within territory or region.
• Demonstrated understanding and knowledge of GIG underwriting authority and underwriting rules, risk selection and pricing, available coverage, industry and regional issues and trends. 
• Demonstrated ability to work with agency distributors toward desired outcome; high level of sales and relationship building skills
• Mathematical ability required to properly equate exposure with premium and understand significance of management reports and actuarial reviews.
• Demonstrated leadership and coaching ability 
• Accountable, confident and self-directed with the ability to work independently and function as a team leader and a team player.
• Strong written and verbal communication skills with the ability to communicate to a wide variety of personalities in one on one and group meetings and through formal presentations.
• Ability to influence others to desired outcome
• Ability to cope with stressful situations.
• Organizational skills and ability to handle tasks on a priority basis required to maintain consistent high quality and quantity of work.
• Ability to provide direction to all underwriting staff within the respective assignment and to manage and monitor production within the underwriting teams.
• Demonstrated proficiency in use of Microsoft Office applications including Word and Excel.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.   Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 12

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Learning & Development Manager to join our Human Resources team in our York, PA office. This position will be responsible for assessing, planning, developing and administering corporate-wide training and continuing education programs.   

Key Responsibilities

• Engages with business leaders to understand business strategy and design training programs inclusive of associates in all locations to meet strategic goals.
• Coordinates the education process for GIG associates including assessing educational needs; planning, developing and implementing and/or presenting appropriate training; and evaluating educational outcomes.
• Develops, manages, and facilitates in-house educational seminars/workshops. This includes, but is not limited to, professional development, leadership skills, communication skills, insurance industry designation classes, etc.
• Oversees relationship with stakeholders responsible for Cornerstone LMS, including on-demand, virtual, and in-person content. This includes submitting content, piloting content, troubleshooting with associates, reporting, assigning training, etc.
• Coordinates the Individual Development Plan process, develops career mapping for each major job family, and provides career counseling to associates.
• Coordinates and facilitates training for new people managers, which includes information on policies, leadership skills, and key procedures.
• Develops and implements a leadership development program in line with Glatfelter values and strategic priorities.
• Coordinates and implements internship programs.

What We’re Looking For

• Bachelor’s Degree required
• Minimum five (5) years of experience in a corporate environment in a training function
• Learning and development LMS administration or other directly relevant field required
• DiSC certification preferred but not required.
• APTD or CPTD Credentials preferred by not required.
• Excellent organizational skills, a creative mindset, and problem-solving abilities.
• Knowledge of adult learning theory, best practices of hybrid instructional design and learning transfer.
• Demonstrated knowledge of instructional design practices, such as ADDIE or SAM.
• Demonstrated knowledge and experience using software to accomplish course design and online program administration.  Articulate, Canva, Cornerstone experience preferred.  
• Exceptional presentation skills with the ability to communicate with small to very large groups and utilize multiple forms of media (formal lecture, workshops, e-learning, live and virtual environments).
• Strong project management and organizational skills with sensitivity to details and deadlines.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.   Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 10

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Risk Control Representative to work with our Client Risk Solutions Department at our Leader Heights office in York, PA. 

Key Responsibilities

• Provides oversight of risk control services provided to Glatfelter program clients (GPE - schools, municipalities, water and wastewater districts, and school bus contractors; GH – hospice, home health and senior living; GMC – religious organizations; VFIS – emergency service organizations). 
• Conducts Account Management meetings and UW assessment visits with clients to discuss their operations and service needs, provides feedback on their loss history, and then develops service plans and objectives to help clients reduce their risk.
  1. The services provided to clients may include on-site surveys, consulting, and training and education. 
  2. These services may be provided utilizing internal Glatfelter associates, independent contractors, or specialized service providers. 
• Works with agents/brokers to sell the value-add risk control brings to the insurance program. 
• The position also requires completion of special projects and associated research to assist the department in meeting goals and staying abreast of changes in the industry.
• GIG risk control is focused on the auto, property and liability lines of coverage. 

What We’re Looking For

• Bachelor’s degree in risk management, safety sciences, organizational leadership, or equivalent work experience. 
• A high degree of curiosity and knowledge of emerging technology and risk management techniques is a must.
• Candidate must have the interpersonal skills to effectively communicate with co-workers, client leadership, and agents.
• The ability to work with data and provide clients with a useful context for said data is a plus. 
• Glatfelter will also consider candidates with experience in public entity leadership, including law enforcement, emergency services, water / wastewater operations, municipal management, school administration, etc. 
• This position entails some travel (estimated at 25 - 30%). 

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 8

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an Underwriter for our VFIS Underwriting Services Department. Working within a specific delegated underwriting authority, the underwriter independently qualifies and prices new and renewal business consistent with program underwriting guidelines and pricing directives. The underwriter is also responsible for servicing accounts in accordance with service standards. This position is required to be onsite at our York, PA office.

Key Responsibilities

• Completes underwriting qualification and pricing of new business and renewal submissions, using discretion and independent judgment to accept, reject or modify submission proposal.
• Requests additional information when needed to qualify submission and communicates acceptance or declination to producer.
• Underwriter is responsible for producers and/or account relationship building and is the primary point of contact for producers in his/or her assigned region.
• Analyzes and reviews underwriting information including applications, loss notifications, loss runs, inspections, financial reports, websites, supplemental applications, budgets, and audits
• Prepares underwriting approach to large renewals and new business.
• Handles all business in a proficient, timely manner, and fully adheres to underwriting authority as delegated by GUS management
• Demonstrates working knowledge of program forms and endorsements, including various manuscript forms required on more complex accounts and program rating methodology.
• Meets all file documentation standards, and passes all audits (both internal and external).
• Responsible for accuracy of final policy product and complies with all quality control and state filing requirements
• Provides instructions to Underwriting Assistants to rate risk according to company guidelines and current market conditions.
• Requests any additional underwriting information required including risk control surveys, insurance to value, driver information and compliance with outstanding recommendations.
• Monitors risk control and claims activities.
• Reviews and takes appropriate action on any transactions which exceed the written underwriting authority of the Underwriting Assistants.
• Refers and suggests action on any unusual exposures to Program Manager for approval.
• Refers all accounts exceeding designated authority level to higher level for approval.
• Provides support to sales staff. Attends agent meetings, conventions, trade shows, and visits agents as requested.
• Maintains OnBase files consistent with standard file procedures
• Evaluates and compares competitor's forms and coverages.

What We’re Looking For

• BA degree in insurance, business or related field preferred. Must attain or be working toward AU, CPCU, ARM designation or comparable higher insurance education.
• Must have a minimum of 2 years of experience as a Property & Casualty Underwriter, or 3 years of industry experience as an underwriting assistant, CSR or agent/ agency management.
• Must have or attain within three (3) months current property-casualty license for state of residence and other licenses as may be required.
• Has proven performance as an underwriter and/or agency management skill.
• Must have a working knowledge of all commercial insurance.
• Analytical ability is required to exercise underwriting judgment and make decisions.
• Organizational skills and ability to handle tasks on a priority basis required to maintain consistent high quality and quantity of work.
• Effective negotiation skills.
• Good research skills and detail oriented.
• Proficient in IT tools, and software applications.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 8

Why Choose Glatfelter Insurance Group

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection, and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Thank you for your interest in working in our claims management division. These career opportunities are in the York, PA and Berwyn, PA locations. All positions work 4 days in-office and 1 day hybrid.

This job posting is meant to advertise our current positions as well as future opportunities. Applicants applying for jobs that are currently not posted, may not receive immediate feedback regarding their application.  If you are looking for an immediate opportunity, please look at the job posts listed on our careers page.

Liability Specialist:

Under minimal supervision independently investigates, determines liability and/or compensability and adjusts claims with significant damages and/or exposures; manages regular diary of claims, including litigation, within limits of assigned authority.  Accountable for accuracy and adequacy of loss and expense reserves, proper handling of coverage questions, prompt and equitable settlements on assigned claims to produce the most satisfactory result in accordance with claim policy, practice and procedure.  May specialize in one line of business or handle multiple lines.

• Five (5) years of experience handling complex and high exposure liability claims, or appropriate transferable concurrent experience in a related field.  Industry designation(s) and field experience is a significant asset and is strongly preferred.  Appropriate college degree is an advantage.
• Must be technically advanced in claims, including an advanced knowledge of the legal process
• Advanced ability to compose letters and reports explaining complex issues
• Job Grade 10

Property Claims Representative:

Investigates, evaluates and negotiates simple claims to conclusion.  Handles first party claims from first report to conclusion according to procedures established for the line of business unit and the department.

• Secondary school education with three (3) years in the insurance field or appropriate transferable concurrent experience in a related field
• Ability to read and interpret basic insurance policies and make appropriate decisions grounded in those interpretations
• Job Grade 6

Sr. Auto Liability Representative

This customer facing claims technical position's primary responsibilities include the investigation, evaluation and handling of complex auto physical damage and/or liability claims within the handler's designated financial authority under appropriate supervision.  Assignments may include large exposure physical damage claims, property damage liability claims, bodily injury claims, and limited litigation handling.     

• Five (5) years of experience handling auto liability insurance claims
• Proficiency in reading and comprehension of medical records and documentation
• Job Grade 8

Auto Physical Damage Representative:

This customer facing claims technical position's primary responsibilities include the handling and payment of auto physical damage and total loss claims within the handler's designated financial authority with appropriate supervisory support

• One to four (1-4) years of experience in insurance claims or appropriate transferable concurrent experience in a related field required.
• Proficient knowledge of insurance policy forms, coverage, and procedures.
• Familiarity and knowledge of motor vehicles and their components
• Job Grade 6

All positions will require an adjuster’s license and maintain licensure renewals by obtaining continuing education credits.

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodation to job applicants and employees with physical or mental disabilities. If you believe you need reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.