Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.
About the Position
Glatfelter Insurance Group is seeking an ETC Training Assistant for our Client Risk Solutions department who will primarily work with our Education Specialists to coordinate training sessions for Risk Control & Education programs.
This position is required to be onsite at our Leader Heights, York, PA office.
Key Responsibilities
- Preparing flyers announcing class
- Posting classes on the VFIS website
- Setting up electronic and hard files
- Preparing rosters applicable to class size
- Receiving registrations on-line, via fax and regular mail
- Adding participants to rosters and invoicing for classes
- Making certain money due is invoiced/paid
- Generating certificates as needed
- Preparing files/rosters for imaging
- Handling customer questions/concerns received via CSAPPS emails and telephone
- Working with Marketing, Ed Specialists, RDs, agents and brokers to promote additional classes and services
- Establishing and maintaining applicable databases
- Processing accounts receivables and payables as required
- Reviewing forms and documents for grammar and formatting
- Using RCT, assists in the closeout of classes and imaging to the UW file
- Runs various performance reports using various software
- Serves as back-up to Risk Control Service Coordinators and Distance Learning Coordinator as needed
What We’re Looking For
- Graduation from high school with appropriate course work in English and math leading to strong verbal and written communication skills. 2-year college degree preferred
- Minimum three (3) to five (5) years experience in an office environment interfacing with customers and executing transactions
- Minimum two years experience in an emergency service organization or familiarity with emergency service organizations is preferred
- Proficient proofreading skills desired
- Proficient knowledge of Microsoft Office, in particular Word and Excel, and other software applications including invoicing software
- Proficient with Webinar set-up, administration and delivery
- General experience with office administration (files, records, reports, etc.).
- The ability to effectively communicate with other associates, prospects, clients, agents, and brokers.
- Self-motivated with high level of initiative
- Ability to make decisions and exercise sound judgment on a consistent basis within scope of authority
- Highly organized with ability to complete tasks on a priority basis and maintain consistently high quantity and quality work
- Ability to follow through independently as required
- Preference for working in a fast-paced environment handling multi-tasks simultaneously in an efficient manner
- Ability to cope with constant interruptions while maintaining a high level of composure and concentration
- Ability to consistently project a positive and cooperative image to agents, clients and associates
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.
We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.
Job Grade: 5