Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.
About the Position
Glatfelter Insurance Group is seeking a Liability Specialist for our Glatfelter Claims Management team. Under minimal supervision, the specialist independently investigates, determines liability and/or compensability and adjusts claims with significant damages and/or exposures; manages regular diary of claims, including litigation, within limits of assigned authority. The specialist is accountable for accuracy and adequacy of loss and expense reserves, proper handling of coverage questions, prompt and equitable settlements on assigned claims to produce the most satisfactory result in accordance with claim policy, practice and procedure. The position may specialize in one line of business or handle multiple lines. The specialist will also:
- Demonstrate leadership in the claim file process.
- Assist with the training and development of GCM associates.
- Be responsible for customer satisfaction; seeks to provide the best claim service available in the marketplace.
- Be responsible for accomplishing claims service and company standards in areas assigned by management.
This position is required to be onsite at our Leader Heights, York, PA office.
Key Responsibilities
- Handles and/or monitors registration and coverage verification of claims.
- Handles and/or directs the investigation, negotiation and disposition of claims as the claim dictates within authority limits. Knows or finds out who to contact to get information needed.
- Checks extra sources or takes additional steps to obtain and verify information or resolve ambiguities. Demonstrates proficiency in developing targeted questions to obtain specific information when contacting and interviewing all involved parties.
- Evaluates claims and reserves claims within authority limits. Independently gathers documentation to evaluate damages.
- Settles claims promptly and equitably utilizing various settlement techniques such as ADR. Obtains releases.
- Authorizes and/or issues checks.
- Identifies and reviews potentially serious and complex cases with management; prepares and presents recommendations, including settlement versus defend-through-trial recommendations to coverage/reserve/settlement committees.
- Maintains a working diary system.
- Prepares reports for management, agents and bureaus as directed by management.
- Shares responsibility of selecting, monitoring and managing the network of independent vendors necessary to efficiently and effectively handle claims on a nationwide basis.
- Handles the timely assignment of independent vendors and assures efficient and cost-effective use of vendors.
- Shares responsibility of selecting, monitoring and managing outside legal providers for pre-litigation and litigation needs, and aggressively and effectively implements litigation management practices.
- Attends mediations, hearings and trials as assigned by management.
- Interprets and forms opinion on coverage. Considers positions of all interested parties within intent of policy and program.
- Issues coverage letters. Approval of coverage letters to be obtained as per procedures established by management.
- Informs claimant, insured or attorney of denial of liability and justifies denial when applicable.
- Ensures prompt and proper disposition of claims with assistance of a meaningful diary system.
- Recognizes, investigates and aggressively pursues recovery or contribution possibilities.
- Identifies claims with suspicious characteristics and manages fraud investigation.
- Reviews losses with reinsurance carrier as required.
- Represents GIG and GCM through continuous country-wide contact with insured, carriers, agents, claimants, attorneys, vendors, etc.
- Performs other duties as required by management.
What We’re Looking For
- High School Diploma with five (5) years of experience handling complex and high exposure liability claims, or appropriate transferable concurrent experience in a related field. Industry designation(s) and field experience is a significant asset and is strongly preferred. Appropriate college degree is an advantage.
- Must have or obtain the AIC designation within three (3) years of hire.
- Must have or obtain appropriate licenses within an aggressive period of time. Maintains licenses by fulfilling state continuing education requirements.
- Must be technically advanced in claims, including an advanced knowledge of the legal process.
- Ability to read and interpret complex insurance policies and make appropriate decisions grounded on those interpretations.
- Teaching knowledge of complex insurance coverages and procedures.
- Highly advanced knowledge of GCM workflow and procedures and GIG products and services to be obtained on a fast-track basis.
- Advanced negotiation skills.
- Ability to communicate effectively, both orally and in writing.
- Must have or obtain a working knowledge of a PC and related departmental equipment, systems and software within an accelerated period of time.
- Must speak clearly and exhibit the ability to reason and impart information to others.
- Must be imaginative, innovative, self-motivated and able to make sound, rational decisions.
- Able to cope with constant interruptions while maintaining a high level of composure and concentration in difficult and complex situations.
- Uses analytical ability and independent judgment within guidelines established by management.
- Objective in identifying loss exposures and translating them to fair, equitable settlements.
- Advanced ability to compose letters and reports explaining complex issues.
- Must be able to independently prioritize daily tasks and manage one’s own time.
- Takes the initiative to continue professional development. Should have attained or be working on AEI Senior Claims Law Associate, or equivalent.
- Demonstrates leadership in team processes and contributes to improvements and the overall success of the assigned team to achieve unit, department and company goals.
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.
We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.
Job Grade: 10