Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.
About the Position
Glatfelter Insurance Group is seeking a Head of Glatfelter Underwriting Services. This strategic leadership role will have oversight and ultimate underwriting responsibility for Glatfelter Ministry Care, Glatfelter Health Care, Glatfelter Public Entity and Glatfelter’s Workers Compensation programs. The successful candidate must have a deep knowledge of the property and casualty products available for each program. The Head of Glatfelter Underwriting Services will also be responsible for managing all key performance indicators and overall profitability, provide ongoing underwriting guidance and establish best practices across multiple programs. This leader will also partner with the Glatfelter distribution team to drive strategic growth and profitability for Glatfelter and our broker partners. This role reports directly to the President of Glatfelter Insurance Group.
Key Responsibilities
- Oversee all aspects of the programs, including strategy, production, workflow and P&L performance, positioning us to achieve all financial targets.
- Manage a direct team of underwriting leadership and staff and liaise with dedicated support leaders (e.g., Actuarial and Cat Modeling, Claims, Operations/IT, Human Resources, Product Line Officers, Legal, Distribution and Product Development) to ensure Glatfelter capacity and profit targets are met.
- Responsible for the growth of the gross and net written and earned premiums, achieving loss and expense ratio targets, and assessing line of business ROE and capital allocation as necessary.
- Develop and implement underwriting strategy; monitor industry trends; develop new underwriting positions.
- Oversee and manage accumulations of risk and monitor results at a portfolio and line of business level.
- Monitor Catastrophe modeling results within the portfolio to ensure results are in line with corporate mandates for risk aggregation by zone.
- Monitor and ensure rating and pricing adequacy of all assigned programs.
- Develop, position, market, and deliver innovative, market-leading products and services distributed through the Glatfelter broker network in a manner that effectively leverages GIG and AIG’s strengths as a competitive differentiator in the marketplace.
- Working with Product Line Officers (PLOs) and Product Development, creating innovative solutions and/or products for program client base.
- Drive consistent distribution and underwriting best practices and guidelines internally and externally to ensure rating and pricing adequacy of the business.
- Working with the PLOs, manage staff authority levels and implement corporate underwriting guidance.
- Develop tools and strategies, in collaboration with HR, to attract and retain top industry talent, develop high performing teams, and drive a culture that promotes collaboration, teamwork, diversity, and inclusion.
What We’re Looking For
- Bachelor’s degree in business-related curriculum preferred.
- Advanced insurance training completed, CPCU or CIC preferred.
- A minimum of fifteen (15) years of insurance leadership experience in the multiline underwriting, preferably including healthcare, public entity and/or ministry accounts.
- Knowledge of agency relationships, market segmentation, portfolio management, acquisition, and distribution.
- Expert technical underwriting background.
- Strong underwriting governance managed via referrals and peer reviews.
- Experience in developing and managing annual budget/financial plan.
- Experience in working with internal and external (State DOI) audit teams.
- Must have or obtain and maintain valid Property & Casualty and Life & Health licenses in all states.
- Skilled leader of change, versatile, client focused, and results oriented.
- Ability to lead and motivate staff for advanced professional development, positioning them for future career advancement within the organization.
- Demonstrated business savvy with strong analytical and quantitative skills.
- Strong problem solving and conflict resolution skills.
- Strong communication skills; able to collaborate with multiple stakeholders, both internally and externally.
- Strong presentation skills to both large and small audiences.
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.
We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.