Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.
About the Position
Glatfelter Insurance Group is seeking an Underwriting Assistant Supervisor in our Ministry Care Division. In this role your responsibility will be for the quality and quantity of work performed by the Underwriting Assistants. Provides guidance, training and support to Underwriting Assistants on the team. Supports the achievement of the department goals related to underwriting results, customer service and agent relations.
Key Responsibilities
- Evaluates the performance of the Underwriting Assistants on an annual basis and conducts the performance review and Audits.
- Organizes workflow and procedures, monitors activity and conducts meetings for staff.
- Responsible for performance evaluations and salary adjustments relative to all associates within area of responsibility.
- Organizes projects and delegates responsibilities to appropriate individuals.
- Performs individual as well as group training sessions concerning areas of responsibility.
- Processes and issues all automated transactions in assigned territory, including Portfolio, General Liability, Commercial Automobile, Management Liability, Inland Marine, Systems Breakdown, Crime, Property and Excess. This pertains to quotes, new business, endorsements, renewals, and rewrites.
- Assists with large account quoting/issuance.
- Acts as a mentor to Underwriting Assistants and trainees as needed, including serving as point person for UA questions other than systems problems addressed by Underwriting Operations.
- Prices renewal business and identifies valid reasons for schedule rating modifications in the file.
- Processes endorsement and change requests received from agent within written authority.
- Controls expiration lists for assigned territory. Assists in the updating and analysis of exposure information for renewal processing.
- Maintains all Onbase new customer files and renewal files with appropriate documentation in file.
- Maintains diary system according to guidelines.
- Maintains weekly reports measuring timeliness of agency processed transactions including issues, endorsements, renewals.
What We’re Looking For
- Graduation from high school with appropriate course work in English and math leading to proficiency in verbal and written communications skills.
- Minimum four (4) years property-casualty experience preferred or equivalent industry experience
- Supervisory experience is desirable.
- Proficient in Microsoft Office products.
- Proven exceptional performance as an underwriting assistant.
- Ability to process on various software systems a heavy volume of detailed work requiring considerable concentration.
- Interpersonal skills are required to communicate and influence a wide variety of personalities in-house and outside the company including underwriting assistants, agents, Regional Directors, in-house associates and others. Interaction can be on a one to one basis or a group format.
- Mathematical ability required to double check rating of accounts when necessary.
- Analytical ability is required to exercise underwriting authority and make decisions.
- Organizational skills and ability to set priorities and manage multiple tasks and required to maintain consistent quality and quantity of work.
- Ability to function smoothly and work under pressure in a fast-paced changing environment.
- Accountability for actions taken on files within assigned territory.
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.
We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.