Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.
About the Position
Glatfelter Insurance Group is seeking a Vice President, Head of Technical Claims. This is a key position within our Glatfelter Claims Management (GCM) division and the individual will be a part of the Leadership Team. The primary responsibilities will include the direct handling of the company’s high exposure claims, aggregate tracking, training of staff and assisting the President of Claims Management with various key initiatives.
Key Responsibilities
- Deliver superior claims services and capabilities to maintain GCM as the service provider of choice in the marketplace. Develop, position, market, and deliver superior claims services and capabilities in a manner that effectively leverages GCM’s strengths as a competitive differential in the market. Ensure a reputation of Claims excellence in the marketplace.
- Ensure meaningful reporting on claims intelligence and analytics and sharing relevant insights with Glatfelter Underwriting Services leadership teams.
- At the direction of the President of GCM, lead ongoing Claims strategic initiatives through programs that foster an environment of continuous improvement. This includes, but is not limited to, working to maintain an effective litigation strategy.
- Conduct book reviews, as necessary, to ensure the adequacy of reserves and that the larger claims are being handled in accordance with GCM best practices. Provide feedback to handling adjuster with regards to potential strategies to ensure optimal outcomes.
- Work closely with various claims team to monitor and report on aggregate claim events, such as catastrophes, class actions, etc.
- Work throughout the various Claims teams to serve as a technical resource for higher complexity claims. Participate regularly in roundtables, pre-trial and pre-mediation meetings, etc.
What We’re Looking For
- Minimum BA/BS degree or equivalent
- AIC, CPCU, Claims Law, JD, preferred
- Minimum of 15 years of claims handling experience in all commercial property & casualty lines of business.
- Minimum of 10 years’ experience in the handling of complex, litigated claims. Preferred experience in the handling of public entity matters as well as pollution claims.
- Obtain required adjuster licenses within an aggressive timeframe and maintain licensure renewals by obtaining required continuing education credits.
- Technical Qualifications:
- Strong verbal and written communication and time management skills.
- Proficient knowledge of insurance policy forms, coverage, and procedures.
- Expertise in the handling litigated files.
- Must be familiar with PC operations and have or obtain a working knowledge of related departmental systems and software.
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.
We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.