Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.
About the Position:
Glatfelter Insurance Group is seeking a Total Loss/Auto Physical Damage Supervisor who will play a critical role in overseeing the evaluation and management of total loss claims and physical damage within 1st Party. This position ensures that claims are processed accurately, efficiently, and in compliance with company policies and regulatory standards. The supervisor leads a team of adjusters and specialists, providing guidance, training, and performance management to maintain high-quality service delivery. They collaborate closely with internal departments, external vendors, and customers to resolve complex claims and optimize operational workflows. Ultimately, this role drives the reduction of claim cycle times and supports the company’s commitment to fair and timely claim resolutions.
This position is required to be onsite at our Leader Heights, York, PA office.
Key Responsibilities
- Supervise and mentor a team of total loss and physical damage adjusters, ensuring adherence to company standards and regulatory requirements.
- Review and approve total loss determinations and physical damage estimates to guarantee accuracy and consistency.
- Coordinate with claims, legal, and salvage departments to facilitate efficient claim settlements and vehicle dispositions.
- Monitor team performance metrics and implement process improvements to enhance productivity and customer satisfaction.
- Provide training and development opportunities to staff to keep them updated on industry best practices and regulatory changes.
What We’re Looking For
Minimum Qualifications:
- Bachelor’s degree in Business, Insurance, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in claims handling
- Proficiency with claims management software
Preferred Qualifications:
- Industry certifications such as AIC (Associate in Claims) or CPCU (Chartered Property Casualty Underwriter).
- Experience working with salvage and vehicle valuation systems.
- Familiarity with data analytics tools to assess team performance and claim trends.
- Background in customer service or dispute resolution within the insurance sector.
- Proven supervisory or team leadership experience within an insurance claims environment.
- Strong knowledge of auto insurance policies, claim processes, and relevant state regulations.
- Must have or obtain thorough knowledge of Glatfelter Claims Management and GIG products, services and procedures within an accelerated period of time.
Skills:
The required skills enable the supervisor to effectively lead and develop their team, ensuring claims are handled with precision and compliance. Strong analytical abilities are used daily to review complex total loss cases and physical damage assessments, ensuring fair and accurate settlements. Communication skills are essential for coordinating between internal teams, external vendors, and customers, facilitating smooth claim resolutions. Leadership and mentoring skills help in fostering a motivated and knowledgeable team capable of meeting performance goals. Preferred skills such as data analytics and negotiation enhance the supervisor’s ability to identify operational improvements and resolve disputes efficiently, contributing to overall organizational success.
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.
We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.
Job Grade: 10